Mental Health Intake Process

Please be advised that as of August 2016, our mental health intake (and wait list) for new clients remains closed at this time, however, we do intend to open this up again very soon – please stay tuned for future updates. Typically, we offer both individual one-one counselling as well as groups. All of our mental health services are free-of-charge.

If you have a mental health emergency, call 911 or head to your local emergency department. For information on other mental heath services and supports please contact the Mental Health Helpline at 1-866-531-2600 or

Gerstein Crisis Centre (24 hour community-based mental health crisis service): 416-929-5200

Mental health intake is available every Monday to Friday from 9:30 am to 12:00 pm.  Intakes can be accessed by phoning Sherbourne’s main switchboard and following the voice prompts. Or, by calling 416-324-4100, extension 5310.

Intake interviews need to be completed directly with the client who is interested in accessing mental health services – interviews typically last approximately 30 minutes each. If clients do not have a phone, they may also come to Sherbourne Health Centre requesting service (during the times listed above). In such a case, the Mental Health Intake Counsellor will either do an intake onsite or arrange for an appointment at a later time. Referrals for mental health intake can happen in a variety of ways; however, all internal referrals should be completed using standard internal referral processes (Accuro tasks or paperwork forms).

Note: all clients who have completed intake are placed onto our waitlist; depending on current demand, wait times can fluctuate. Please contact Mental Health Intake Counsellor for more information.