Last updated: June 2, 2021
To our valued service users and community members,
During the current state of emergency, Sherbourne Health is experiencing an increased workload, and we cannot always respond quickly to non-urgent concerns from our service users. Until the state of emergency ends, we ask for your patience when you contact us with non-urgent requests.
We want to thank all of our service users for your understanding during this time. If you are experiencing an urgent issue, please do not hesitate to call to speak to someone on your care team or to visit your closest emergency department.
Sherbourne Health strongly encourages everyone who is eligible and can receive a COVID-19 vaccine to get one as soon as possible. Please continue to follow public health measures to protect yourself and those around you.
As a healthcare organization, we want to assure you that the health and safety of our service users and staff are always our top priority. We have taken important measures that impact our programming and services as part of our response to containing the spread of COVID-19.
The latest updates will continue to be posted on this page.
Anyone who arrives at our building (i.e., staff and service users) will be actively screened for travel history and COVID-19 symptoms prior to entering. If cleared, staff, service users and people assisting service users will be permitted to enter. Those who do not meet the criteria for clearance will be redirected accordingly.
NOTE: Only staff, service users and people assisting service users will be permitted to enter the building at 333 Sherbourne Street until further notice. Visitors (non-service users) who are not accessing services will be screened at the entrance and redirected accordingly.
PRIMARY CARE AND CLINICAL SERVICES
To maintain the safety and wellbeing of our service users and our staff, we will continue to provide almost exclusively virtual care appointments to all service users. For more information about this and other details related to Virtual Care at Sherbourne, read Frequently Asked Questions (FAQs): Virtual Care and Support during COVID-19 Pandemic.
- Virtual care and support via video, audio and/or telephone appointments are available with our Family Health Team. Please call 416-324-4100 (then press 1) to speak with a medical secretary in order to book an appointment.
While we are trying to do most visits virtually, we realize that for some people it will be necessary to assess in person. If your provider feels it is necessary to see you in person, you will be contacted with further instructions. This will be decided on a case-by-case basis, as we must weigh the benefits of an in-person visit versus the potential risk of spreading COVID-19.
- Adjusted hours to onsite primary care and clinical services: Clinical services will operate Monday to Friday from 9 a.m.-5 p.m. (with Saturday clinics suspended) until further notice.
- Prioritizing urgent care needs:
In order to effectively manage the needs of our clients, we are prioritizing those clients requiring urgent care.
- We ask all clients to please refrain from accessing our clinical services in person for non-critical needs. For critical needs or if you would like to see a clinician, please call 416-324-4100 (then press 1) to speak with a medical secretary in order to book an appointment.
- For those requiring urgent care, walk-ins/drop-ins for existing clients will continue on a first come, first served basis.
OTHER PROGRAMS AND SERVICES
- Health Bus and Interprofessional Primary Care (IPC): To respond to COVID-19 our Health Bus services have been readjusted to best protect the health and safety of our Sherbourne communities. For more information, visit healthbus.ca, contact the Health Bus team at 647-730-3392 or fill out our contact form.
- Select Virtual Appointments via Video and/or Audio: Appointments with mental health counsellors, dietitians, the Diabetes Education Program, and SOY youth resource workers (YRWs) may be conducted via video, audio and/or telephone where possible. This will be managed on a case-by-case basis with your clinician/Sherbourne staff member.
- To book a virtual appointment with a mental health counsellor, please contact your Sherbourne provider and they will submit a request to the on-call counsellor to follow up for a single session. NOTE: Virtual walk-in counselling is not yet available. Once it is developed, additional information on accessing this service will be posted here.
- To book a virtual appointment with a dietitian, the Diabetes Education Program, or SOY youth resource worker (YRW), please call our medical secretaries at 416-324-4100 (then press 1).
- Groups and Drop-ins: All onsite community groups and drop-ins are cancelled until further notice, however some group supports are now being offered virtually. Service users can also still access select Hep C and harm reduction support.
- Mental Health Intake: Our Mental Health Services will not be accepting new intakes at this time. If you have an emergency please go to your nearest Emergency Department or contact the Gerstein Crisis Line: (416) 929-5200.
- Acute Respite Care (ARC) Program: The ARC Program will only be accepting referrals from community and hospital providers for the duration of the COVID-19 pandemic. There will be no self-referrals for the time being.
- Up-to-date public health information, including vaccination information, from the Government of Ontario
- COVID-19 self-assessment tool (Government of Ontario): Take this self-assessment if you’re worried you were exposed to COVID-19 or have symptoms. Recommended next steps will be provided to you.
- COVID-10 handouts and information: The Implementation Working Group of the Downtown East Ontario Health Team (DET OHT) on Outreach and Wrap Around Supports in High Density Neighbourhoods, co-led by Sherbourne Health with St. Judes, has developed handouts with information related to COVID-19. The handouts address mRNA COVID Vaccines facts, FAQs, common worries and facts about Viral Vector COVID-19 Vaccines. These resources are reviewed and updated as new information becomes available. Versions are also available in additional languages: Amharic, Arabic, Bengali, Simplified Chinese, Spanish, Tamil and Urdu.