Acute Respite Care (ARC) Intake and Admissions Nurse

Job Title: Acute Respite Care (ARC) Intake and Admissions Nurse

Job ID #:  ARC 21-0201

Department:  Acute Respite Care (ARC), Urban Health Team

Reports To:  Senior Manager, Acute Respite Care (ARC)

Salary Range: Competitive

Status:  Full-time, permanent

Hours:  37.5 hours per week

Who we are:

Sherbourne Health is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

As an urban health agency in downtown Toronto, Sherbourne provides holistic primary care and chronic disease management, mental health services, health promotion and education, and outreach and social supports. Sherbourne’s doors are open to everyone, with a focus on LGBT2SQ communities, people experiencing homelessness and newcomers to Canada, whose complex needs are often not met by traditional health care. Sherbourne combines high quality clinical care with responsive, culturally appropriate community development programs that bring low-barrier services to people in the surrounding communities who need it most.

Accredited with Exemplary Standing by Accreditation Canada, we are primarily funded by the Ontario Ministry of Health, our work is also supported by the Ontario Ministry of Children, Community and Social Services and the City of Toronto, and federally through the Ministry of Immigration, Refugees and Citizenship.

what we offer:


 At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

We believe in work-life balance and offer:

  • Four weeks of vacation per year (to start).
  • A competitive salary Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • Four personal days per year.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Six fully paid professional development days per year – related to position/responsibilities.

Summary Description

The Intake and Admissions Nurse is a team player who is an integral member of an interdisciplinary team to support the improvement of the health and well-being of clients, by understanding the impact of the broad determinants of health on people’s ability to attend to their health care needs. You will provide care within a health promotion framework and will have familiarity with the health issues that are experienced by the clients that access ARC. In partnership with care providers, both internally at Sherbourne and externally including the Referral Partners that include community and hospitals, you’ll help to improve the health of clients accessing the ARC program.

 Scope of the Mandate

This position reports to the Program Manager, ARC. The Intake and Admissions Nurse is responsible for the intake and admission of clients in the ARC program with the support of the multi-disciplinary team. The Intake and Admissions Nurse prioritizes, responds to, and coordinates referrals based on immediate need and available client capacity in the ARC. Referrals are generally made by hospitals and community agencies directly to the Intake and Admissions Nurse.  The Intake and Admissions Nurse will determine the eligibility of client referrals according to Sherbourne Health Centre ARC Program guidelines. The Intake and Admissions Nurse receives referral data, assesses patient’s health care needs and initiates the admission process based on ARC admission criteria. The Intake and Admissions Nurse may be required to do offsite visits to assess potential referrals as well as meet with referral sources to assess and understand changing client medical needs.

Responsibilities and Tasks

Intake and Admission Coordination

  • Oversees the processing of all incoming client referrals for the ARC.
  • Monitors and responds to referral requests in a timely manner.
  • Determines eligibility of client referrals according to Sherbourne Health Centre ARC Program guidelines.
  • Completes required documentation needed to commence and fulfill ARC admission policy guidelines.
  • Ensures proper communication of information received from referral sources are provided to ARC team members.
  • Collaborates with the ARC Team and monitors discharge dates to ensure that new referrals are organized and booked to maintain census levels.
  • Balances level of care required for current and potential clients when accepting new referrals.
  • Reports identified infection control issues that will impact the health and safety of staff and clients.
  • Develops and implements an initial care plan for clients with predicable outcomes in consultation with other multidisciplinary team members.
  • Identifies clients with unpredictable outcomes and works under the guidance of the NP to develop and implement initial care plans.
  • Participates in the development of the ARC Intake and Admissions protocols.
  • Promotes a philosophy of client-centred care.
  • Communicates effectively with referral partners and team members to ensure health services are provided collaboratively.
  • Develop and enhance collaborative relationships across SH programs and partner agencies.

 Direct Client Care and Service

  • Practices nursing in accordance with CNO standards and SH policies, procedures and protocols.
  • On admission performs the intake nursing assessment and any immediate nursing intervention as required.
  • Demonstrates adherence to medication administration and reconciliation standards in accordance with CNO standards and SH policies, procedures and protocols.
  • Provides support and interventions to clients presenting in crisis or distress.
  • Promotes and practices harm reduction approaches to clinical care.

 Promotion, Research and Community Outreach

  • Maintains relationships with referral source(s).
  • Promotes ARC Program services internally and throughout the community.
  • Tracks and monitors referrals sources in order to report statistical data and outcomes.
  • Actively maintains in-depth understanding of how the broad determinants of health impact upon the health and well being of ARC clients.
  • Participates in research activities on key issues impacting ARC clients.
  • Participates in committees, groups and networks at SH and within the community.


  • Assists with the research and development of new policies and procedures.
  • Collaborates with Sherbourne Health Primary Care intake worker if client requires a primary care provider.
  • Participates in the recruitment, orientation and training of ARC Staff.
  • Participates actively in ARC and SH meetings and committees and interdisciplinary work.
  • Participates in program planning to ensure program goals are met.
  • Performs other administrative tasks as required.

 Health and Safety

  • Follows safe work practices and procedures.
  • Understands and applies Infection Prevention Control practices, WHMIS and other Health and Safety practices.
  • Attends required Health and Safety training programs as required.
  • Reports hazardous situations and near miss incidents to Manager.
  • Takes steps necessary to prevent accidents e.g. clean up spills immediately.
  • Reports defective or malfunctioning equipment immediately to the Manager.
  • Demonstrates knowledge and safe use of equipment.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SH related policies, health and safety legislation and best practices.

Technical or Job Specific Qualifications

Education and experience

  • At least two years nursing experience in a community or acute care setting.
  • Current certificate of registration as a Registered Practical Nurse from the College of Nurses of Ontario.
  • Basic Cardiac Life Support certification.
  • Experience with intake and admissions processes is an asset.
  • Excellent ability to assess client referrals and manage multiple requests.
  • Familiarity with community resources that will support the health and well being of clients referred to ARC.
  • Experience and/or interest in working with persons who experience barriers in accessing care due to social location including homelessness, poverty, sexual identity, gender identity, residency status.
  • Excellent client assessment and triaging skills
    • Organized with an ability to set priorities, multi-task and use time effectively.
  • Recent completion of a Health Assessment course is considered an asset.
  • Knowledge of the health and social issues faces by newcomers to Canada, the homeless/ underhoused population, and diverse LGBT2S communities in particular trans communities.
  • Experience working with people who use drugs and individuals who face mental health challenges.
  • Knowledge and ability to apply or integrate mental health, harm reduction and crisis services and systems into care.
  • Able to defuse and respond to crisis situations effectively with demonstrated critical thinking.
  • Exceptional problem solving and analytical skills.
  • Good understanding of RPN scope of practice as outlined in College of Nurses of Ontario (CNO) standards of practice and legislation including the Regulated Health Professions Act (RHPA).
  • Awareness of RPNAO and RNAO initiatives that promote evidence-based practice and best practice guidelines, is considered an asset.
  • Excellent verbal and written communication skills; ability to adapt communication style to audience.
  • Proficient Computer Skills and familiarity with an EMR system.
  • Works effectively independently and as a member of a multi-disciplinary team.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, clients, families, etc.) by taking all reasonable precautions and working in compliance with SH related policies, health and safety legislation and best practices.
  • Ability to work within an anti-oppression framework; understands and appreciates the diversity of our client and staff population and community.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

 Conditions of Employment:

  • Employment is contingent upon the successful completion of a Police Records Check and Vulnerable Sector Check.
  • Commitment to a healthy and safe workplace for self and others by taking all reasonable precautions and working in compliance with SH related policies, health and safety legislation and best practices.
  • Understand and maintain compliance with the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

Working Conditions

The clients may have mental health and substance use issues which result in behaviours that can be disruptive.  The Intake and Admissions Nurse will need to respond accordingly to these situations and to feel comfortable responding to medical and other crisis situations as needed. The Nurse will also need to feel comfortable with multi-tasking, several disruptions within their workday, and making independent decisions. While the ARC Program is a 24/7 operation, the Intake and Admissions Nurse is expected to work Monday to Friday, 7.5-hour day shifts. This position may require occasional work on evenings and weekends.

Application:  Please forward a cover letter and resume quoting Job ID #ARC 21-0201 to

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                  KIND.                   REAL.              OPEN.                   WE CARE.

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