Community Health Worker

  • Part Time Non Standard/Casual
  • Toronto

Sherbourne Health

internal/external posting
job title: Community Health Worker (CHW)
job ID #: PTNS CHW
department: Acute Respite Care (ARC)
reports to: Director, ARC and Mental Health
salary range: CS1 $17.99 – $24.84 per hour
status: Union
hours: Occasional, hours not guaranteed (PTNS)

who we are:

Sherbourne Health is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

At Sherbourne, our doors are open to everyone, and we prioritize those who face barriers to care: LGBT2SQ community members; immigrant, refugees and newcomers to Canada; and people who are homeless and under-housed. Our unique programs combine primary health care and chronic disease management, health promotion, outreach and social supports, and mental health services, to increase access for our priority populations, influence population health outcomes, and strive for organizational excellence. They include a Family Health Team (FHT), the Acute Respite Care (ARC) program, The Rotary Club of Toronto Health Bus, Supporting Our Youth, Rainbow Health Ontario, Women In Need ‘Klinik’ (WINK) and Health Access St. James Town.

Accredited with Exemplary Standing by Accreditation Canada, we are funded by the Ministry of Health and Long-Term Care, Toronto Central LHIN, Immigration, Refugees and Citizenship Canada, the Ministry of Children, Community and Social Services, the City of Toronto and many generous donors.

The ARC Program is a short-term, 24/7 medical respite program for persons who are homeless underhoused and/or socially isolated who need a safe place to recuperate from an acute medical condition, illness, injury or surgery.

about the role:
You are a team player who is an integral member of an interdisciplinary team to support clients of the ARC program. Working with the team, your role is to support the improvement of the health and well-being of clients by providing client centred care and working collaboratively with the clients, the ARC and Sherbourne team, community members and partners.

day to day responsibilities:
As a CHW, you are completing social assessments and adding to the care plan (issues, goals and plans), assisting with activities of daily living (when necessary), providing teaching on health (as appropriate) and social issues. Clients will count on your support with accompaniments to appointments, when needed and life skills education. You will also carry out delegated procedures and assist in the functioning and flow of the program.

to thrive in this role, you’ll need:


• Post Secondary Education in Social Services or equivalent formal training or extensive experience in settings providing social support and activities of daily living.
• At least 3 years experience in working with persons marginalized by poverty, discrimination, mental health/substance use issues and/or homelessness

skills and abilities:
• Demonstrates an understanding of the intersections between trauma, determinants of health and issues around homelessness, mental health and substance use.
• Ability to work flexible hours as needed to meet the needs of clients.
• Strong interpersonal and communication skills, written and verbal.
• Ability to manage challenging encounters and de-escalate situations, formal training is an asset.
• Proven ability to work within a health care team
• Ability to use computer technology, including electronic medical records.
• Ability to follow through and follow up on delegated tasks in a defined manner.
• Ability to adapt to a constantly changing workload in a fast paced setting while meeting the needs of multiple people.
• Ability to work within an anti-oppression framework; understands and appreciates the diversity of our client and staff population and community.
• Engages in ethical conduct, follows established policies and procedures, using sound judgement.

conditions of employment:
• Employment is contingent upon the successful completion of professional references and background checks
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.
• Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

working conditions:
• The CHW is expected to work days, evenings, nights and/or weekends in order to be available to the health and social needs of the clients.

to apply: Please forward a cover letter and resume quoting Job ID PTNS ARC to

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

To apply for this job email your details to