Director of Operations, Downtown East Toronto Ontario Health Team

job title: Director of Operations, Downtown East Toronto Ontario Health Team
job ID #: DETOHT 21-0914
department: Administration
reports to: Downtown East Toronto OHT Core Group (leadership group)
salary range: $100,000 to $120,000 per year
status: Full-Time, Permanent
hours: 37.5 hours per week

Note: Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive. Other duties may be assigned from time to time.

POSITION: Director of Operations, Downtown East Toronto Ontario Health Team – Full-Time Permanent


The Downtown East Toronto Ontario Health Team (DET OHT) is a group of health and social service partners who have deep roots in the community and is committed to creating an integrated system of care. Our vision is to provide our community with seamless access to inclusive, inspired and responsive care through one connected system of diverse providers who enthusiastically embody a holistic approach to improving health and health outcomes. The DET OHT is in its first year of operations and rapidly developing its new, integrated approach to health care. The DET OHT’s work is centered on key principles to bring this vision forward including:

• Keeping patients, families, caregivers and the communities we serve at the forefront of any decisions we make
• In the interest of health equity, prioritizing services to communities with the most need
• We will think of ourselves as part of the patient’s team –this will be our identity
• We are committed to a leadership process that is engaged, inclusive and transparent, and committed to collaboration with all the partners of the Downtown East Toronto OHT
• We will clearly define processes and ensure ongoing communications and feedback
• We will collaborate with other OHTs through the development of the Downtown East Toronto OHT.
• We will build on what has been accomplished to date and embody evidence-informed and continuous learning principles.

The work of the Downtown East Toronto OHT includes focused initiatives and planning to improve care for our Year 1 patient populations, ensuring lived experience partners are meaningfully part of all of our work, developing digital solutions, managing privacy and information management, strengthening governance, supporting performance and quality improvement, and developing a strategy for the OHT. In addition to this, the OHT is responsive to its environment, including responding to the COVID-19 pandemic. The Director of Operations will be responsible for guiding and supporting the work of the OHT overall, ensuring key deliverables and outcomes are achieved. The work of the OHT is supported by a team of project managers and analysts that form a secretariat. As the Director you, will lead the secretariat.


The responsibilities of the Director of Operations for the Downtown East Toronto OHT. includes:
• Provides direct support to the Core Group (leadership group) and other working groups as necessary
• Supports the Chair of the DET OHT Core Group
• Supports the planning of the work of the OHT overall to achieve desired outcomes
• Stays up to date with the work of each working group and enables status reporting; adjusts plans as new areas of focus emerge, works will chairs to identify needed resources to accomplish the work
• Ensure Transfer Payment Agreement deliverables are being met
• Provides guidance and direction to the full secretariat including but not limited to 1:1 meetings with each member of the secretariat, full secretariat meetings and as needed
• Helps support OHT relationships (OHT members, Family Practice Network and Community Advisory Council and non-OHT member), including engaging with new interested organizations on behalf of the OHT
• Links with neighboring OHTs to stay aligned and leverage synergies
• Participates in Ontario Health – Toronto, OHT meetings
• Be the primary link between the OHT and the Ministry and stays up to date on MOH direction


• At least 7 years of progressive experience system level leadership experience
• Experience building relationships and partnerships related to health system integration.
• Strong and innovative health care leader with a track record in provincial health system integration and successful track record of executing on a range of initiative and inspiring system level change
• Exceptional relationship developer, capable of inspiring teams and working with organizational partners to facilitate change while fostering a culture of creativity and innovation
• Strong existing relationships across both the healthcare industry and the provincial government;
• Strong project management experience, including demonstrated ability to efficiently plan, organize, and manage complex, multiple projects simultaneously with limited supervision or direction;
• Superior critical thinking, analytical and problem-solving skills
• Exceptional interpersonal, team-building and communication skills
• Ability to build consensus and foster change
• Outstanding integrity, initiative, creativity, and passion

Benefit entitlements:

• Five weeks of vacation per year.
• Membership in Healthcare of Ontario Pension Plan (HOOPP).
• An extended healthcare and dental package.
• Long-term disability insurance.
• Life insurance.
• Four personal days per year.
• An employee assistance plan.
• A professional development plan: up to $1300 to be used towards learning activities.
• Six fully paid professional development days per year – related to position/responsibilities.

The DET-OHT is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. The DET OHT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Accommodation will be provided in all parts of the application and hiring process if requested by email.

We welcome and encourage people from equity-seeking communities and intersecting identities to apply for this position.

to apply: Please forward a cover letter and resume quoting Job ID DETOHT 21-0914 to by September 30th, 2021.

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