Health Bus Program Coordinator (UHT)

Internal/ external posting

Job Title: Health Bus Program Coordinator (UHT)

Job ID #: UHT 20-0901

Department: Urban Health Team

Reports To:  Program and Services Director, Urban Communities

Affiliation/Union:  UFCW, Local 175

Salary Range:  CS4 – $59,904.00 – $74,314.50 per annum

Status:  Permanent, Full Time

Hours:  37.5 hours per week

who we are:

Sherbourne is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

At Sherbourne, our doors are open to everyone, and we prioritize those who face barriers to care:  LGBT2SQ community members; newcomers to Canada; and people who are homeless and under-housed. Our unique programs combine primary health and chronic disease management, health promotion, outreach and social supports, and mental health services, to increase access for our priority populations, influence population health outcomes, and strive for organizational excellence. They include the Acute Respite Care (ARC) program, The Rotary Club of Toronto Health Bus, Supporting Our Youth, Rainbow Health Ontario, Women In Need ‘Klinik’ (WINK) and Health Access St. James Town.

Accredited with Exemplary Standing by Accreditation Canada, we are funded by the Ministry of Health and Long-Term Care, Toronto Central LHIN, Immigration, Refugees and Citizenship Canada, Ministry of Children, Community, and Social Services, City of Toronto and many generous companies, groups and individual donors.

what we offer:


At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

We believe in work-life balance and offer:

  • Four weeks of vacation per year (to start).
  • A competitive salary Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • Four personal days per year.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Six fully paid professional development days per year – related to position/responsibilities.

 about the role:

Program Summary:

 Our Mobile Health Bus Program brings healthcare to where it is most needed. This program includes the Moss Park Inter Professional Primary Care Team (IPC) and the Health Bus Specialized Community Programs. The IPC program is a partnership with Street Health and Sherbourne Health that provides low threshold primary care, case management, and harm reduction focused services. The Health Bus Specialized Community Programs provides targeted services such as health promotion campaigns/events, testing, and flu vaccinations.

Summary Description or Job’s Main Purpose

The Health Bus Program Coordinator participates within the IPC Team and Urban Health Team and serves as the coordinator for the Health Bus programs. They work collaboratively with Sherbourne’s programming to ensure that the delivery of services on the Health Bus meet Sherbourne’s standards of quality, safety, and risk management Their goal is to create a relevant and impactful Health Bus Program for the betterment of the clients and community as a whole.

Scope of the Mandate

Reporting to the Director, this position is responsible for the coordination of the Health Bus Programs. Coordination will include needs assessments, scheduling, planning and evaluations of the program.  This position will contribute to the recruitment, training and development of staff supporting these programs. They will maintain and foster relationships with the host and partner agencies.  They will ensure data is collected and recorded accurately and assist with providing statistics for reporting to funder and the budgeting process.

day to day responsibilities:

 Program Coordination:

  • Functions as a central communication source by being responsible, responsive, and accessible
  • Acts as liaison between Health Bus team and partner agencies
  • Facilitates arrangement of services at IPC stops with the IPC team members and partner agencies as well as coordination of the Specialized Community stops
  • Collaborates with Urban Health Community Program Coordinator in the planning of the Health Bus Specialized Community Program stops.
  • Creates IPC staff schedule & Health Bus stop schedule.
  • Evaluates and recommends modifications to systems and procedures to ensure efficient workflow in the programs.
  • Maintains and develops relevant standard operating procedures and reports as directed.
  • Contributes to the recruitment, selection and on-going development of program staff.
  • Organizes and contributes to program meetings and program improvement activities.
  • Coordinates IPC team meetings and case rounds.
  • Collaborates with IPC team to ensure appropriate access and transition of care of clients to internal and external services.
  • Represents the Health Bus program, as subject matter expert, at various internal and external meetings and committees, as required.
  • Attends Public Relations events as program representative, as required.
  • Liaise with and provide information to Fund Development and Communications team as it relates to the Health Bus

Partnership Development:

  • Networks with internal and external service providers and builds collaborative relationships.
  • Assists in the development and monitoring of service agreements with partner agencies

General Administration:

  • Procurement of program supplies
  • Coordinate Health Bus vehicle service appointments
  • Updates Health Bus website and promotional material
  • Collects and analyzes data in for statistical reporting, funding/grant applications and board reporting.
  • Maintains a petty cash budget
  • Other related duties as assigned.

to thrive in this role, you’ll need



  • Bachelors level Education in Health and/ or Social Services and at least 3 years program coordination experience in a health care or social services setting or an equivalent blend.


  • Proven ability to establish and foster strong and effective partnerships with key stakeholders in the Greater Toronto Area.
  • Knowledge of social support systems for communities who face barriers to accessing health care.
  • Experience with collecting data, understanding of metrics and their impacts to program services.
  • Demonstrated experience with evaluation including use of methods and tools.
  • Demonstrated understanding of the social determinants of health.
  • Ability to work effectively with other team members and work independently.
  • Excellent written and verbal communication skills and experience developing and delivering presentations.
  • Strong interpersonal skills and ability to interact effectively with stakeholders at all levels.
  • Ability to work within an anti-oppression framework; understands and appreciates the diversity of our client and staff population and community.
  • Engages in ethical conduct, follows established policies and procedures, using sound judgement.
  • Effective time management skills with an ability to appropriately prioritize tasks.
  • Strong analytical and problem resolution skills.
  • Flexibility and adaptability to meet the operational needs of the Health Bus Team.
  • Ability to handle a diverse, complex, and everchanging workload in a fast-paced setting while meeting the needs of multiple people.
  • Proficient knowledge and skill in computer applications (Microsoft Office)
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.


G – Class Driver’s License

 Working Conditions:

 The standard work week is 37.5 hours, working mostly onsite, however will work offsite, at various community settings. Generally, they will work Monday to Friday during the day, however, work may be required on evening and weekends.  The position requires diplomacy in dealing with many stakeholders, considerable multi-tasking, setting priorities as needed.

conditions of employment:

  • Employment is contingent upon the successful completion of professional references and background checks and a Vulnerable Sector Check.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with Sherbourne related policies, health and safety legislation and best practices.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

to apply:  Please forward a cover letter and resume quoting Job ID #UHT 20-0901 to by September 29, 2020.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                 KIND.                     REAL.                OPEN.                  WE CARE.

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