Medical Secretary, Integrated Recovery and COVID Care

internal/external posting

job title: Medical Secretary, Integrated Recovery and COVID Care

job ID #: CHCBI MSIRCC 22-0722

department: Community Health and Capacity Building Initiatives

reports to: Project Manager, Integrated Recovery and COVID Care

salary range: MS1 $20.31 – $25.64 per hour

status: Full-Time, Contract until March 2023

hours: 37.5 hours per week

vacancies: 1


Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.   Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada.  We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).

about the role:

The Medical Secretary position is part of the Integrated Recovery and COVID Care Clinics in the Downtown East OHT. The Recovery Clinics increase access to preventative care, primary care, mental health, and community support services. There will also be a focus on improving access to COVID testing, vaccines and anti-viral. The Integrated Recovery and COVID Care Clinics are in partnership with Regent Park Health Centre

The Medical Secretary will provide medical secretarial support to the providers in the Integrated Recovery and COVID Care clinics. The position will work out of two sites in St. James Town and Regent Park, and also from other sites as needed.  This role will report to the Project Managers of the Integrated Recovery and COVID care clinics at both sites. The successful candidate must be available to work days, evenings and weekends, with the flexibility to cover additional shifts as required. They might be required to work out of different locations per identified needs. Please note the schedule and hours of work may change due to operational requirements.

The medical secretary must be capable of working in a fast-paced environment, which can at times become chaotic. They should be able to maintain perspective and a willingness to assist clients who may present challenges.

day to day responsibilities:

  • Greet, assist and direct clients.
  • Register clients for the Integrated Recovery and COVID Care Clinics.
  • Update client EMR charts upon client arrival, provide initial logistical client support, schedule and confirm appointment times.
  • Provide secretarial support to the provider by completing external referrals using EMR, process digital faxes and scan paper documents into the client EMR charts in a timely manner.
  • Recording and validating health cards, and processing health claims as appropriate.
  • Following up with clients with appointments, referrals as requested by team members.
  • Provide support as needed to successfully run vaccination hubs.

To thrive in this role, you’ll need


  • Completion of a Medical Secretary Diploma and a minimum of two years medical secretarial experience or an equivalent blend.
  • Electronic Medical Records Applications (Accuro and PSS) experience is a definite asset.
  • Experience working with individuals within Sherbourne’s target communities: those who are homeless and under housed, experiencing mental health and substance use issues, the 2SLGBTQ community, and newcomers to Canada.


  • Accurate typing speed of 50 words per minute.
  • Proven superior customer service skills
  • Ability to work or have experience dealing with difficult people in a fast-paced environment
  • Technical competence in the operation of standard office equipment – fax, photocopier, scanner – and software (email, MS Office, Office 365)
  • Strong interpersonal and communication skills, written and verbal.
  • Proven ability to work within a health and community care team.
  • Ability to manage challenging encounters and de-escalate situations.
  • Ability to follow through and follow up on delegated tasks in a defined manner.
  • Experience working in a community setting with health and social service providers
  • Ability to work within an anti-oppression framework; understands and appreciates the diversity of our client and staff population and community.

conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.
  • Engages in ethical conduct, follows established policies and procedures, using sound judgement.

working conditions:

Standard work week is 37.5 hours and generally from Monday to Friday, however this position will necessitate work on evenings and weekends to provide medical secretarial support to providers working at both the sites

to apply:  Please forward a cover letter and resume quoting Job ID #CHCBI MSIRCC 22-0722

to Applications will be accepted until the position is filled.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                   KIND.                     REAL.                    OPEN.                    WE CARE.

To apply for this job email your details to