Newcomer Connector

internal/external posting

job title: Newcomer Connector

job ID #: NHT 19-1201

department: Newcomer Health

reports to: Director, Newcomer Health and Specialty Programs

salary range: $40,560.00 – $55, 945.50 per annum

status: Full-Time, Contract (until March 31, 2021)

hours: 37.5 hours per week

who we are

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.   Our mission is to advance the equity and quality of care and services and to improve health for underserved communities. This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; LGBT2SQ, and newcomers to Canada. We are funded by the Ministry of Health and Long-Term Care, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

Sherbourne Health has received funding from Immigration, Refugee and Citizenship Canada for a three year project titled User Centred – Settlement and Health Integration Project (UC-SHIP). This project focuses on creating a model for services delivered at the interface of health and settlement.

what we offer

  • Four weeks vacation per year
  • Competitive salary
  • Extended health care and dental package including a health care spending account
  • Long Term Disability
  • Pension plan through Healthcare of Ontario Pension Plan (HOOPP)
  • Life insurance
  • Four personal days per year
  • Employee assistance plan
  • Generous professional development plan

about the role

The Newcomer Connector provides support to newcomers at the interface of health and settlement services in order to facilitate navigation of the health and social service system within Sherbourne Health and the broader community.


  • Conduct joint health and settlement screening and/or intakes at Sherbourne Health, and at other locations that newcomers access with the goal of promoting timely attachment to health, settlement and other relevant resources and supports for newcomers to Canada.
  • Includes follow up supports to facilitate newcomer settlement as required

to thrive in this role, you’ll need


  • A undergraduate degree or diploma in the social service, social work, social sciences and at least three years of experience in the settlement services sector or newcomer health sector or an equivalent blend of education and transferable experience
  • Professional experience working with diverse newcomer and refugee populations including LGBTQ newcomers
  • Demonstrated understanding of the importance of health and mental health in the newcomer settlement experience
  • Experience working in an interdisciplinary team

skills and abilities:

  • Excellent organizational and time management skills and ability to work and deliver within tight timelines
  • Excellent report writing and presentation skills
  • Familiarity with client data bases
  • Strong PC/Software skills
  • Fluency in a second language

conditions of employment

  • Employment is contingent upon the successful completion of a Police Records Check and Vulnerable Sector Check.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SH related policies, health and safety legislation and best practices.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

working conditions

  • The regular hours of this position are Monday to Friday, however there will be work required on evening and weekends.
  • This position is required to work out of multiple sites.
  • The position requires diplomacy in dealing with many stakeholders, considerable multi-tasking, setting priorities as needed.

to apply: Please forward a cover letter and resume quoting Job ID #NHT 19-1201 to by 5:00 pm on December 23, 2019.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.


BOLD.           KIND.           REAL.           OPEN.           WE CARE.

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