Operations Manager (Ontario Health Team – Downtown East Toronto

job title: Operations Manager

job ID #: OHT – 09-22

Organization: Ontario Health Team, Downtown East Toronto

reports to: Director, Operations

salary range: $90,000 to $110,000 per annum.

status: Full Time, Permanent

BACKGROUND:

The Downtown East Toronto Ontario Health Team (DET OHT) is a group of health and social service partners who have deep roots in the community and is committed to creating an integrated system of care. Our vision is to provide our community with seamless access to inclusive, inspired and responsive care through one connected system of diverse providers who enthusiastically embody a holistic approach to improving health and health outcomes. The DET OHT is in its first year of operations and rapidly developing its new, integrated approach to health care. The DET OHT’s work is centered on key principles to bring this vision forward including:

  • Keeping patients, families, caregivers and the communities we serve at the forefront of any decisions we make
  • In the interest of health equity, prioritizing services to communities with the most need
  • We will think of ourselves as part of the patient’s team –this will be our identity
  • We are committed to a leadership process that is engaged, inclusive and transparent, and committed to collaboration with all the partners of the Downtown East Toronto OHT
  • We will clearly define processes and ensure ongoing communications and feedback
  • We will collaborate with other OHTs through the development of the Downtown East Toronto OHT.
  • We will build on what has been accomplished to date and embody evidence-informed and continuous learning principles.

The work of the Downtown East Toronto OHT includes focused initiatives and planning to improve care for our Year 1 patient populations, ensuring lived experience partners are meaningfully part of all of our work, developing digital solutions, managing privacy and information management, strengthening governance, supporting performance and quality improvement, and developing a strategy for the OHT.  In addition to this, the OHT is responsive to its environment, including responding to the COVID-19 pandemic.  The Director of Operations will be responsible for guiding and supporting the work of the OHT overall, ensuring key deliverables and outcomes are achieved. The work of the OHT is supported by a team of project managers and analysts that form a secretariat. As the Director you, will lead the secretariat.

 

POSITION SUMMARY & RESPONSIBILITIES

The Population Health Management and Operations Manager plays a critical role in attaining population management goals for the attributed populations. Reporting to the Director of Operations, this role will focus on enacting the day to day operational directives for the DET OHT.  This includes but is not limited to: liaising with, and onboarding, community partners to the DET OHT; coordinating and preparing reports required by the Ministry of Health and/or Ontario Health;  supporting the implementation of the strategic plan across the OHT; and supporting the core group and other working groups as needed.

SPECIFIC ACCOUNTABILITIES

  • Promote a positive work culture through fostering teamwork and supporting staff in all aspects of their work.
  • Partner with the Director, Operations to execute the strategic vision for the organization.
  • Work with counterparts at the Ministry of Health, Ontario Health, and OHT team members to fulfill DET OHT’s reporting obligations.
  • Onboard outside agencies and community stakeholders into the OHT and it’s corresponding initiatives.
  • Support the core table and its committees in administering the initiatives and strategic plan of the OHT.
  • Ensure staff are adhering to the governing protocols and policies of the OHT.
  • Lead robust planning and analysis activities, including planning and forecasting while working collaboratively with the organizational counterparts and DET OHT Management.
  • Review short and long-term goals considering existing and projected financial resources available.
  • Establish with the Director of Operations annual priorities and benchmarks and conduct regular reporting, measuring projections against actual performance.
  • Prepare operational reporting for review and approval by the Director, Operation.
  • Develop partnerships with OHT Members to create and facilitate new opportunities for collaboration to increase the efficiency of health delivery and improve outcomes
  • Create Policies and procedures related to the OHT operations
  • Chair team meetings as required.
  • Develop and sustain internal and external relationships and partnerships to plan and implement joint programming opportunities that address strategic objectives.
  • Address issues and anticipate potential problems and consult with direct supervisor regarding solutions, when required.
  • With support from management, ensure human resources including hiring, orienting, and training of staff, determination of performance standards and conduct of performance reviews, managing a broad range of employee relations matters.
  • Support the Director of Operations development of the teams’ annual Operational Plan by contributing to workplan/objectives and/or logic models that improve access, services, and client delivery.
  • Participate fully in DET OHT Management Team meetings and other committee meetings as required.
  • Other duties within scope as required.

 

LEADERSHIP COMPETENCIES

  • People Leadership and Relationship Building: ability to plan, organize, coordinate, integrate, motivate, and coach people to achieve successful performance results.  Work with OHT staff and partners to set clear and achievable goals with stated expectations.  Build successful relationships by treating staff fairly and providing them with meaningful and challenging experiences; build teams and team-spirit; collaborate and create opportunities for shared success with partners, funders, other management and employees. Recognize and reward successes and contributions.
  • Program Management: ability to create, plan, organize, coordinate, and integrate system level programs and initiatives that meet performance targets and enhance the services provided to the OHT’s attributed population .  Ability to assess risk areas and recommend mitigation solutions. Ability to initiate and oversee program evaluations and quality improvement initiatives. Ability to manage and plan annual budget expenditures.  Ability to identify and surface potential problems and take proactive action to address issues before they become bigger.  Ability to champion new initiatives, lead the change process, collaborate and form strong relationships across the OHT, and create an environment to achieve a desired change.
  • Organizational Planning:  ability to lead streamlined processes to make them more efficient, and work with others to develop and adopt new procedures and processes.  Participate and/or lead in management team meetings, special committees and working groups, as required.
  • Community Engagement: ability to foster and build strong relationships with community and funding partners, as required. Explore integrated and strategic partnerships that enhance services to the OHTs attributed population. Initiate evaluations, needs assessments, and surveys that assess emerging population needs/trends.
  • Commitment to cross-agency integrated program planning:  ability to work co-operatively and collaboratively within the management team, working groups, or in regional/provincial work groups/ committees. This includes contributing fully and actively to team activities, projects, and program initiatives to achieve group and OHT goals.  Resolve conflicts by facilitating the expression of diverse points of view to enhance teamwork and attain a beneficial resolution. Take steps to help others resolve the conflict and maintain trusting relationships. Promote co-operation between program teams.
  • Commitment to anti-racism and anti-oppression: Actively champion and participate in regional and provincial initiatives that focus on diversity, inclusion and equity and embed anti-discrimination principles in programming and service delivery approaches to improve client care and staff development.

KNOWLEDGE AND SKILLS

  • Must have an in-depth understanding of the Ministry of Health and Ontario Health priorities
  • Proven ability to meet tight deadlines and achieve results when outcomes are not clear
  • Demonstrated experience and success leading partnership projects and initiatives.
  • Experience with financial and administrative processes.
  • Strong inter-personal skills and proven ability to build and maintain positive relationships with staff, peers and with diverse community and ministry stakeholders.
  • Solid understanding of the primary care, acute care, specialist care, community health and community services sector, its stakeholders, community programs and funding proposal procedures.
  • Proficient English language skills – both oral and written.

 

EDUCATION AND EXPERIENCE

  • Undergraduate degree in a health related discipline, health policy, business or finance
  • Masters degree in Health Administration preferred
  • Previous experience working in a fully or partially government-funded organization required
  • Minimum 5 years of experience in an operational, managerial role that included the management of finances and budget development
  • Previous experience applying for and securing funding for strategic initiatives
  • Previous experience working with multiple stakeholders across the health and social services sectors
  • Previous experience working with both the Ministry of Health and Ontario Health required
  • Experience working in a leadership capacity across multiple organizations required.

Conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

Working conditions:

This position requires working in a fast paced environment meeting the needs of multiple stakeholder.  Time management, multi-tasking, initiative, organization and prioritizing are essential.  Work is mainly performed in an office environment. Occasional work outside of normal working hours may be required, in order to meet with clients, vendors and partners.

To apply:  Please forward a cover letter and resume quoting Job ID #OHT-09-22 to myjob@sherbourne.on.ca by 5:00 pm on October 7, 2022.

The organization is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

To apply for this job email your details to myjob@sherbourne.on.ca