Program Coordinator (2SLGBTQ Family & Youth Groups)

internal/external posting

job title: Program Coordinator (2SLGBTQ Family & Youth Groups)

job ID #: CHCBI PC UFP 22-1121

department: Community Health and Capacity Building Initiatives

reports to: Program Manager, Community Health

salary range: CS3 $53,176.50 – 67,177.50 per annum

status: Permanent, Full Time

hours: 37.5 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.   Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada.  We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • Four weeks of vacation per year (to start).
  • Four personal days per year.
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Six fully paid professional development days per year – related to position/responsibilities.

About the Role:

Reporting to the Capacity Building Initiatives Program Manager, this position is responsible for the coordination of SOY’s Drop-in service and 2SLGBTQ Family Supports services. The coordinator will guide and support Program Workers to deliver high quality drop in and group and sessional programs. The role includes conducting needs assessments, scheduling, program planning and evaluation. The Coordinator will contribute to the training and development of staff supporting 2SLGBTQ youth and families. The Coordinator will maintain and foster relationships with partner agencies as well as make recommendations to the Program Manager for new partnerships. The Coordinator will ensure data is recorded accurately and assist with providing statistics for reporting to the funder and the budgeting process. Under the guidance and leadership of the Program Manager , the Coordinator will evaluate the programs and provide recommendations for improvement. The Coordinator will liaise with internal and external stakeholders to promote program. Coordinator is responsible for ensuring all Sherbourne Health Service Users and organizational information is always kept confidential.

The 2SLGBTQ Family & Youth Groups Program Coordinator will assess, plan, develop, facilitate, evaluate and maintain  community groups for 2SLGBTQ youth and young adults 29 and under and 2SLGBT individuals who plan to build a family with children. They will respond to inquiries from participants including registration for a group, providing information and as appropriate, referral information.

scope and mandate:

This position is responsible for the effective and efficient operation of 2SLGBTQ Family & Youth Programs. They will develop group plans and schedules, ensuring that established goals and deliverables are considered. They will register, respond to and reach out to service users to assess and register for programs and offer referral where necessary.

They will be required to participate and promote groups in the greater community in order to ensure and maintain visibility. The ongoing development and maintenance of partnerships is required to develop activities and initiatives.


Day-to-day Responsibilities:

Group Coordination

  • Responsible for the overall coordination of family and youth group programming in collaboration with Sherbourne staff and community members
  • Conducts assessment to determine current group gaps and makes recommendation for improvements
  • Conducts intake for participants, registers participants for groups
  • Develops and implements programs focused on the optimization and continuous improvement of the performances and practices
  • Implements and maintains a system for collecting relevant statistics needed for evaluations report and funding proposals
  • Under the guidance of the Program Manager, establishes goals and deliverables for each cycle of a group
  • Develops workback plans to ensure that services meet established goals and deliverables
  • Ensures effective communications with other departments within the Drop In as well as with external agencies
  • Respond to internal and external enquires about groups
  • Acts as a resource for participants and Program Workers providing information and support, as needed
  • Fosters and maintains relationships with participants
  • Schedules activities related to group programming including coordinating speakers/guest facilitators, booking space or locations, supporting participants who may be facilitating for that day
  • Makes recommendation for new group programs to meet gaps and implements new group programs, as required
  • Communicates effectively with other Sherbourne programs to ensure service is integrated
  • Liaises and collaborate with Program Workers, other Sherbourne teams and building maintenance to ensure smooth operations and maintenance of Drop In and Kitchen space

Community Development

  • Liaise and collaborate with external groups/agencies, strengthen and build partnerships with other organizations aimed at fostering the development of collaborative projects
  • Responds to community inquiries about group programs and support available
  • Initiates outreach to priority populations to increase accessibility within group programs
  • Liaise with and provide data and information to Management upon request as it relates to the program.


  • Produces relevant written materials including plans and reports.
  • Operates within established policies and procedures.
  • Maintain program statistics and evaluations, prepares related reports.
  • Attends and participates in appropriate Sherbourne meetings, as required.
  • Confirm Drop In staff members to appropriate shifts daily ensuring the needs of participants, staff and the organization are met efficiently to support our model of care and building strong relationships

To thrive in this role, you’ll need


  • Honors BA in social work, adult education, community development or related field and 2 – 3 years’ coordination experience working with community/client groups to develop group programs and facilitate community initiatives or an equivalent blend
  • Significant experience in group facilitation, community education and training
  • Thorough understanding of and experience working in programs serving 2SLGBTQ people with complex intersecting needs including homelessness, mental health issues, addictions, histories of trauma, racism, and disabilities
  • Strong understanding of and demonstrated commitment to model of service, which is grounded in harm reduction, client-centered, trauma-informed, low barrier service provision, and anti-oppressive practices
  • Knowledge of the community services, programs, and resources available for 2SLGBTQ youth in the Greater Toronto Area.
  • Ability to work and partner with a variety of partners, including facilitators, youth and adult community members and service providers.
  • Effective organizational and time-management skills with the ability to manage a variety of complex projects on deadlines.
  • Demonstrates initiative and the ability to function independently, as well as a team member in a fast-paced environment.
  • Excellent written and verbal communication skills, and information management skills.
  • Experience working within an anti-racism/ anti-oppression framework
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.
  • Skilled in crisis intervention, de-escalation, conflict mediation, debriefing, training, and group facilitation

conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

Work is performed in a health care and community-based setting. Most of the work is completed Monday through Wednesday, 12 pm to 8 pm; and Thursday and Friday 9 to 5 pm but will include occasional working late evenings and weekends.  The position requires diplomacy in dealing with many partners, considerable multi-tasking, and setting priorities as needed.  All aspects of the job require superior communications and interpersonal skills as well as specific technical knowledge of the fields of 2SLGBTQ health and social issues.

to apply:  Please forward a cover letter and resume quoting Job ID #CHCBI PC UFP 22-1121 to by 5:00 pm on December 5, 2022.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                   KIND.                     REAL.                    OPEN.                    WE CARE.