Program Coordinator (Mentoring and Peer Leadership)

internal/external posting

job title: Program Coordinator (Mentoring and Peer Leadership)

job ID #: CHCBI PCMPL 22-0915

department: Community Health and Capacity Building Initiatives

reports to: Program Manager, Capacity Building Initiatives

salary range: CS3 $27.27 – $34.45 per hour

status: Full-Time, Permanent

hours: 37.5 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.   Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada.  We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.


we believe in work-life balance and offer:

  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • Four weeks of vacation per year (to start).
  • Four personal days per year.
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Six fully paid professional development days per year – related to position/responsibilities.


about the role:

The Program Coordinator (Mentoring and Peer Leadership) works as a member of an interdisciplinary team and serves as a conduit between the programs at Sherbourne, coordinating SOY’s Mentoring and Peer Leadership programs, working collaboratively with Sherbourne’s other programs to ensure Sherbourne’s standards of quality, safety and risk management are met. The Program Coordinator initiates, develops, and maintains relationships with partner agencies to create dynamic, efficient, effective, and positive partnerships for the betterment of the clients accessing the services at Sherbourne as a whole.


scope and mandate:

Reporting to the Program Manager, this position is responsible for the coordination of Mentoring and Peer Leadership programs and connecting them to all the programs at Sherbourne. The role includes conducting needs assessments, scheduling, program planning and evaluation. The Program Coordinator will contribute to the recruitment, training and development of staff and volunteers supporting these programs. The Program Coordinator will maintain and foster relationships with partner agencies as well as make recommendations to the Manager for new partnerships. The Program Coordinator will ensure data is recorded accurately and assist with providing statistics for reporting to the funder and the budgeting process.

Under the guidance and leadership of the Program Manager, the Program Coordinator will evaluate the programs and provide recommendations for improvement. They will liaise with fund development and communications on events and external communications. They will ensure that all client and organizational information is always kept confidential.


day to day responsibilities:

Program Coordination       

  • Functions as a central communication source by being responsible, responsive, and accessible to team members
  • Coordinates programs, including scheduling staff, creating, and coordinating health promotion and capacity building programming, and promoting the program
  • Attends groups sessions as needed to provide on the ground support as well as to assess they are operating per protocols, safely and effectively
  • Work closely with other team members to assist with programming when needed
  • Evaluates and recommends modifications to systems and procedures to ensure efficient workflow in the programs
  • Maintains and develops relevant standard operating procedures and reports as directed
  • Contributes to the recruitment, selection, and ongoing development of program staff
  • Participates and contributes to program meetings and program improvement activities
  • Maintains up to date knowledge of services and agencies for client referrals, including Sherbourne’s programs and services
  • Represents Sherbourne as a subject matter expert, at various internal and external meetings and committees, as required
  • Attends public relations events as program representative, as required
  • Liaises with and provides information to fund development and communications
  • Supervises program volunteers and students
  • Actively participates in relevant networks in the community and engages community stakeholders
  • Coordinates information resources on programs and service options for service users
  • Identifies emerging issues in program area by researching articles, books, and other materials as well as liaising with other agencies
  • Develops and implements strategies to increase program reach via partnership development
  • Develops community development strategies to build capacity of relevant stakeholders (service users and/or internal and external service providers)

Partnership Development  

  • Conducts outreach and acts as organization liaison to establish and sustain positive and productive working relationships with community partners and agencies
  • Fosters and maintains relationships with service providers to ensure a robust referral network
  • Acts as main point of contact for program, and liaison between Sherbourne and partner agencies, communicating and responding in a timely and professional manner
  • Actively participates in relevant community initiatives, tables, and partnerships across Toronto, and leads and coordinates meetings as required
  • Fosters and maintains positive relationship with existing partner agencies and monitors progress on MOUs
  • Conducts initial outreach and assessment of the agency to assess if their services complement the mandate of community programs at Sherbourne
  • Networks with internal and external service providers and builds collaborative relationships
  • Recommends potential partnerships to the Program Manager and prepares draft MOUs
  • Develops and monitors service agreements with partner agencies
  • Collaborates with partner agencies to provide client centered services
  • Keeps the Program Manager informed of potential issues and escalates as appropriate


  • Produces relevant written materials including plans, reports, web site information
  • Verifies accuracy of data recorded
  • Coordinates program data entry, collecting and analyzing data in tracking sheets for statistical reporting, funding/grant applications and board reporting
  • Ensures that all necessary reports are completed accurately and meet deadlines
  • Other related duties as assigned

To thrive in this role, you’ll need


  • Bachelors level education in social work, health or social service work, and at least 3 years’ program coordination experience in a community health or social services setting or an equivalent blend
  • Registration with a regulated professional body (e.g. OCSWSSW, CNO) is an asset
  • Thorough knowledge and experience of relevant population group, working from a trauma-informed and harm reduction approach
  • Proven ability to establish and foster strong and effective partnerships with key stakeholders
  • Knowledge of social support systems for Sherbourne priority populations: newcomers, immigrants and refugees, persons experiencing homelessness and LGBT2SQ communities, and their various intersections
  • Thorough knowledge and understanding of the local health and social service sector, government programs and current legislation that may affect service users, programs, and services
  • Experience with data collection, understanding metrics and their impacts to program services
  • Demonstrated experience with evaluation including use of methods and tools
  • Demonstrated understanding on the impacts of the social determinants of health
  • Ability to work effectively with other team members and work independently
  • Excellent written and verbal communication skills and experience developing program plans and delivering presentations
  • Strong interpersonal skills and ability to interact effectively with stakeholders at all levels
  • Ability to work within an anti-oppression framework, understanding and appreciating the diversity of Sherbourne service users, staff, and community
  • Engages in ethical conduct, follows established policies and procedures, using sound judgement
  • Effective time management skills with an ability to appropriately prioritize tasks
  • Strong analytical and problem resolution skills. Demonstrated ability to work under pressure, to anticipate potential problems/ conflicts and take appropriate actions and to meet deadlines
  • Strong commitment to health promotion and capacity building
  • Flexibility and adaptability to meet the operational needs of the programs and services at Sherbourne and partnerships
  • Ability to handle a diverse, complex, and ever-changing workload in a fast-paced setting while meeting the needs of multiple stakeholders
  • Proficient knowledge and skill in computer applications (MS Office, Accuro EMR)

conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

The standard work week is 37.5 hours, working onsite and at times at other community settings. The Program Coordinator will generally work Monday to Friday; however, work is regularly required on evenings and weekends. The position requires diplomacy in dealing with many stakeholders, considerable multi-tasking, setting priorities as needed.

to apply:  Please forward a cover letter and resume quoting Job ID #CHCBI PCMPL 22-0915 to mail to: by 5:00 pm on September 30, 2022.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                   KIND.                     REAL.                    OPEN.                    WE CARE.

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