Program Manager (Community Initiatives & Capacity Building)

internal/external posting

job title: Program Manager

job ID #:  CICB PM 22-0112

department:  Community Initiatives & Capacity Building

reports to:  Senior Director

salary range: $79,000 to $99,900 per annum

status:  Full-time, permanent

hours: 37.5 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.   Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed; LGBTQ, and newcomers to Canada.  We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.


Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

 we believe in work-life balance and offer:

  • Four weeks of vacation per year (to start).
  • A competitive salary
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • Four personal days per year.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Six fully paid professional development days per year – related to position/responsibilities.

about the role:

Reporting to the Senior Director, the Manager provides overall day-to-day management and supervision of capacity building programs and services at Sherbourne Health. This includes youth programs such as Supporting Our Youth, Trans and Non-binary Programs, LGBT2SQ Family and Parenting Programs, and  Diabetes Education  and nutrition programs.  The manager will champion evidence-based health promotion and capacity building strategies, ensuring an integrated focus with all program areas across the organization.

day to day responsibilities:

The Manager will lead continuous quality improvement within their programs and services to improve client experience, client/population health outcomes, resource utilization, and team wellbeing. In addition, the position is responsible for monitoring program budgets and meeting funding agreement deliverables. Besides ensuring that the agency’s policies and procedures are implemented in their specific program area, the Program Manager may provide support and direction to any team as required. The Manager ensures that services are provided with care, compassion, and professionalism and is responsible for enabling the adoption of best practices in service delivery and meeting Sherbourne’s values, client rights, and commitment to diversity, equity and inclusion.

As part of the Management Team, the Manager contributes to the development of strategic priorities, program branding, and the establishment of Sherbourne as a leader in the health services sector. This may include providing support to other members of the Management Team by leveraging and collaborating with other programs; when possible, representing the agency at community events and other stakeholder’s activities and meetings; supporting and actively engaging in Sherbourne’s community development initiatives that derive from Sherbourne’s current Strategic Plan.

specific accountabilities:

  • Manage and lead staff, including Youth Resource Workers, Program Workers, Program Coordinators, Registered Dietitians and Diabetes Educators, in the delivery of program activities by providing direction, feedback, coaching, and performance management as required. Promote a positive work culture through fostering teamwork and supporting staff in all aspects of their work.
  • Work closely and collaboratively with Senior Director and VP, to ensure that capacity building programs and services align with organizational strategic priorities
  • Ensure programs and services are evidence-informed, responsive to client feedback, and align with relevant Accreditation Canada standards, professional practice standards, legislation, and regulations.
  • Chair team meetings as well as other organizational committee meetings as required
  • Develop and sustain internal and external relationships and partnerships to plan and implement joint programming opportunities that address gaps in services
  • Support the development of funding proposals, manage the program funding on a day-to-day basis by overseeing financial transactions, budget reports, and preparing ad hoc reports requested by funders and the agency. In collaboration with the Senior Director, maintain good relationships with all funding partners and donors.
  • Address issues and anticipate potential problems and consult with direct supervisor regarding solutions, when required.
  • Ensure all staff follow Incident Reporting protocols; work to develop quality improvement initiatives that reduce client service issues and strengthen service delivery.
  • Improve work processes by working with other Program Managers/Directors to remove duplication, streamline processes and improve integrated services to the clients.
  • With support from Sherbourne’s HR team, ensure human resources including hiring, orienting, and training of staff, determination of performance standards and conduct of performance reviews, managing a broad range of employee relations matters.
  • Participate in the development of the agency’s annual Operational Plan by contributing to workplan/objectives and/or logic models that improve access, services, and client delivery.
  • Participate fully in Management Team meetings and other committee meetings as required.
  • Other duties within scope as required.

leadership competencies:

  • People Leadership and Relationship Building: ability to plan, organize, coordinate, integrate, motivate, and coach people to achieve successful performance results.  Work with staff to set clear and achievable goals with stated expectations.  Build successful relationships by treating staff fairly and providing them with meaningful and challenging experiences; build teams and team-spirit; collaborate and create opportunities for shared success with partners, funders, other management and Sherbourne employees. Recognize and reward successes and contributions.
  • Program Management: ability to create, plan, organize, coordinate, and integrate programs and initiatives that meet program targets and enhance Sherbourne’s client services.  Ability to assess risk areas and recommend mitigation solutions. Ability to initiate and oversee program evaluations and quality improvement initiatives. Ability to manage and plan annual budget expenditures.  Ability to identify and surface potential problems and take proactive action to address issues before they become bigger.  Ability to champion new initiatives, lead the change process and create an environment to achieve a desired change.
  • Organizational Planning:  ability to lead streamlined processes to make them more efficient, and work with others to develop and adopt new procedures and processes.  Participate and/or lead in management team meetings, special committees and working groups, as required.
  • Community Engagement: ability to foster and build strong relationships with community and funding partners, as required. Explore integrated and strategic partnerships that enhance services to Sherbourne’s clients. Initiate evaluations, needs assessments, and surveys that assess emerging client needs.
  • Commitment to cross-agency integrated program planning:  ability to work co-operatively and collaboratively within the management team, program teams, or in cross-agency work groups/internal committees. This includes contributing fully and actively to team activities, projects, and program initiatives to achieve group and organizational goals.  Resolve conflicts by facilitating the expression of diverse points of view to enhance teamwork and attain a beneficial resolution. Take steps to help others resolve the conflict and maintain trusting relationships. Promote co-operation between program teams.
  • Commitment to anti-racism and anti-oppression: Actively champion and participate in cross-agency initiatives that focus on diversity, inclusion and equity and embed anti-discrimination principles in programming and service delivery approaches to improve client care and staff development.

To thrive in this role, you’ll need

knowledge and skills:

  • A strong understanding of the social determinants of health affecting Sherbourne’s priority populations – LGBT2SQ communities, immigrants, newcomers and refugees and persons experiencing homelessness and/ or who use substances.
  • Demonstrated expertise, experience and understanding of health promotion and capacity building practices.
  • Experience working in, coordinating, and supporting teams within an interprofessional approach that addresses health inequities and social determinants using an anti-oppressive approach.
  • Experience with financial and administrative processes
  • Demonstrated experience in working with teams and partners in a client-focused environment within a community health organization
  • Strong inter-personal skills and proven ability to build and maintain positive relationships with staff, peers and with diverse community stakeholders
  • Solid understanding of the community health sector, its stakeholders, community programs and funding proposal procedures
  • Knowledge of case management integrated service delivery models, and health promotion
  • Proficient English language skills – both oral and written

education and experience:

  • Education at the Master’s level in social work, social science or health discipline is considered an asset.
  • Undergraduate degree in social work, social science, or health discipline(s) OR equivalent in training, education and experience required.
  • Registration with a regulated health professional body is an asset
  • 3-5 years’ experience coordinating and managing programs and services and working with teams in an outcome-oriented manner, management experience working in a leadership capacity within a unionized setting is considered an asset
  • Experience working in a leadership capacity within a unionized setting is considered an asset.

conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

working conditions:

  • Monday – Friday; some weekends and evenings
  • Admin On-Call

to apply:  Please forward a cover letter and resume quoting Job ID #CICB PM 22-0112 to by January 28, 2022.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                  KIND.                   REAL.                   OPEN.                   WE CARE

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