Provincial Systems Navigator (Rainbow Health Ontario)

internal/external posting

job title: Provincial Systems Navigator

job ID #: RHO PSN 21-111-23

department: Rainbow Health Ontario

reports to: Programs & Services Director, LGBT2SQ Communities

salary range: CS4 – $31.33 – $38.87 per hour

status: Full Time, Permanent

hours: 37.5 hours

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.   Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed; LGBTQ, and newcomers to Canada.  We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

Rainbow Health Ontario (RHO) is a province—wide program of Sherbourne. RHO creates opportunities for the health care system to better serve LGBT2SQ communities. We achieve this through four main approaches: supporting practice and organizational change, influencing public policy, catalyzing research, and providing information and consultation.


Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.


we believe in work-life balance and offer:

  • Four weeks of vacation per year (to start).
  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • Four personal days per year.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Six fully paid professional development days per year – related to position/responsibilities.


about the role:

You are a highly motivated individual who provides information and consultation, support, and resources to clinicians and social service providers to build capacity in culturally and clinically competent Trans and non-binary care. In addition, you provide information, community resources and referrals to Trans and non-binary people and their loved ones about access to health care and various community supports in Ontario.

day to day responsibilities:

  • Respond to clinical and general inquiries regarding Trans and Non-binary health and access to health care and social services in Ontario.
  • Assess health care providers’ needs for clinical and non-clinical information and support.
  • Provide information, coaching, and mentoring regarding clinical pathways, referral options, and making appropriate referrals, both for transition-related hormone therapy and transition related surgeries, as well as other forms of health care for Trans and non-binary people, and to help providers develop an understanding of treatment and care pathways across the province.
  • Provide information to Trans and Non-binary people and their loved ones about health, options for transitioning, and options on health care and community supports online and in-person in Ontario.
  • Develop new online modules and evidence-based resources for health care providers and Trans and non-binary community members, through researching and synthesizing information, engaging key stakeholders, and coordinating development and/or peer review processes, as well as maintain existing resources.
  • Facilitate the Trans Mentorship Call, take and post minutes, and moderate the discussions as needed on the Trans Health Networking Hub.
  • Lead, coordinate, and support RHO’s portion of Trans Health Expansion initiatives, including assisting with organizing partnership meetings, coordinating and leading RHO’s subcommittees
  • Work closely with the Clinical Educator to build capacity for Trans and Non-binary people in Ontario. As needed, co-present on various modules on Trans and Non-binary health with clinical providers.

To thrive in this role, you’ll need


  • A Masters of Social Work or other relevant health discipline, or equivalent education and experience
  • Registration with a regulated health professional body (e.g. OCSWSSW)
  • Minimum of 5 years of experience in working with diverse LGBT2SQ communities in Ontario.

skills and abilities:

  • Knowledge of the options for accessing health care and community supports in Ontario for Trans and Non-binary people.
  • Strong critical thinking, knowledge of anti-racist, decolonizing, and anti-oppressive understandings of Trans and Non-binary people and communities in Ontario
  • Excellent interpersonal skills: verbal and written communication; ability to communicate effectively, respectfully, and compassionately with multiple audiences (including physicians, other clinicians, community members).
  • Be able to explain complex medical process in a simple language to clients in a time sensitive manner.
  • Experience building long-term relationships with health care providers and organizations across Ontario.
  • Ability to work in fast paced environment, motivate, problem-solve and deal with complex issues with sensitivity and respect.
  • Strong organizational skills; ability to lead and coordinate meetings, take on multiple responsibilities, meet deadlines and manage tasks and projects with minimal supervision.
  • Demonstrated experience and ability to research, synthesize, and prepare information for a range of audiences.
  • (Preferred) Fluent in English and French, both oral and written. Other spoken languages are an asset.
  • Strong computer literacy required -Database management skills preferred.
  • Demonstrated software skills (Learning Management Systems, MS Office, PowerPoint, Excel, Zoom).
  • The position requires diplomacy in dealing with many stakeholders, considerable multi-tasking, setting priorities as needed.

conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

  • The regular hours of this position are Monday to Friday, from 9am – 5pm. There may be work on evenings and weekends.

to apply:  Please forward a cover letter and resume quoting Job ID # RHO PSN 21-1123 to by December 12, 2021.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                   KIND.                     REAL.                    OPEN.                    WE CARE.

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