Trans Information Specialist


internal/external posting
job title: Trans Information Specialist
job ID #: RHO 18-0901
department: Rainbow Health Ontario
reports to: Director, Rainbow Health Ontario
salary range: MCS4 – $60,294.00 – $77,493.00 per annum
status: Full-time, permanent
hours: 37.5 hours per week


who we are:
Sherbourne Health is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

At Sherbourne, our doors are open to everyone, and we prioritize those who face barriers to care: LGBT2SQ community members; immigrant, refugees and newcomers to Canada; and people who are homeless and under-housed. Our unique programs combine primary health care and chronic disease management, health promotion, outreach and social supports, and mental health services, to increase access for our priority populations, influence population health outcomes, and strive for organizational excellence. They include a Family Health Team (FHT), the Acute Respite Care (ARC) program, The Rotary Club of Toronto Health Bus, Supporting Our Youth, Rainbow Health Ontario, Women In Need ‘Klinik’ (WINK) and Health Access St. James Town.

Accredited with Exemplary Standing by Accreditation Canada, we are funded by the Ministry of Health and Long-Term Care, Toronto Central LHIN, Immigration, Refugees and Citizenship Canada, the Ministry of Children, Community and Social Services, the City of Toronto and many generous donors.

Rainbow Health Ontario (RHO) is a province—wide program of Sherbourne. RHO creates opportunities for the health care system to better serve LGBT2SQ communities. We achieve this through four main approaches: supporting practice and organizational change, influencing public policy, catalyzing research, and providing information and consultation.

about the role:
You are a highly motivated individual who provides clinical information and clinical consultation, coaching, and resources to clinicians and social service providers in order to support culturally and clinically competent care, and who provides information to trans people and their loved ones about access to health care and community supports in Ontario.

day to day responsibilities:

As the Trans Health Information Specialist, you will respond to clinical and general inquiries regarding trans health and access to health care. You will assess health care providers’ needs for clinical and non-clinical information and support; provide information, coaching, and mentoring regarding clinical pathways, referral options, and making appropriate referrals, both for transition-related surgeries and other forms of health care for trans people, and to help providers develop an understanding of treatment and care pathways across the province.

You will provide information to trans and non-binary people and their loved ones about trans health, options for transitioning, and options about and health care and community supports. You will develop new evidence-based resources for health care providers and community members, through researching and synthesizing information, engaging key stakeholders, and coordinating development and/or peer review processes, as well as maintain existing resources. You will lead, coordinate and support RHO’s portion of Trans Health Expansion (THEx) initiatives, including assisting with organizing THEx partnership meetings, coordinating and leading RHO’s subcommittees focusing on THEx work.

to thrive in this role, you’ll need:

education / experience
• Bachelor of Science in Nursing, and current member (in good standing) of the College of Nurses of Ontario.
• Minimum of 3 years of experience in nursing roles that have included the provision of information

knowledge, skills and abilities:
• Knowledge of the options for accessing health care and community supports in Ontario for trans and non-binary people.
• Strong knowledge of anti-racist, decolonizing, and anti-oppressive understandings of trans and non-binary people and communities in Ontario, an understanding of the impacts of colonization on trans and non-binary Ontarians and how this can affect access to health care, and ability to communicate from this perspective.
• Excellent interpersonal skills: verbal and written communication; ability to communicate effectively, respectfully and compassionately with multiple audiences (including physicians, other clinicians, community members).
• (Preferred) Fluent in English and French, both oral and written.
• Ability to motivate, problem-solve and deal with complex issues with sensitivity and respect.
• Strong organizational skills; ability to lead and coordinate meetings, take on multiple responsibilities, meet deadlines and manage tasks and projects with minimal supervision.
• Ability to research, synthesize, and prepare information for a range of audiences.
• Computer literacy required -Database management skills preferred.
• Demonstrated and software skills (MS Office, Lotus Notes, PowerPoint, Excel).

conditions of employment:
• Employment is contingent upon the successful completion of a Police Records Check.
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with Sherbourne related policies, health and safety legislation and best practices.
• Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

working conditions:
• The standard hours of this position are Monday to Friday, however work outside of those hours will be required.
• Must be flexible and able to adapt to changing environments
• Travel within Ontario will be required on occasion.
• The position requires diplomacy in dealing with many stakeholders, considerable multi-tasking, setting priorities as needed.

what we offer:
• Four weeks vacation per year
• Competitive salary
• Extended health care and dental package including a health care spending account
• Long Term Disability
• Pension plan through Healthcare of Ontario Pension Plan (HOOPP)
• Life Insurance
• Four personal days per year
• Employee assistance plan
• Generous professional development plan

As an employer, Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

application: Please forward a cover letter and resume quoting Job ID # RHO 18-0901 to myjob@sherbourne.on.ca by September 26th, 2019.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE CARE.

To apply for this job email your details to myjob@sherbourne.on.ca