Youth Resource Worker (YRW)

job ID #: SOY 21-0607

department:  LGBT2SQ Community Programs

reports to:  Program & Services Director, LGBT2SQ Communities

salary range:  CS2: $21.05 – $29.03 per hour

status:  Permanent, Full Time

hours:  37.5 hours per week

who we are

Sherbourne is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

At Sherbourne, our doors are open to everyone, and we prioritize those who face barriers to care:  LGBT2SQ community members; newcomers to Canada; and people who are homeless and under-housed. Our unique programs combine primary health and chronic disease management, health promotion, outreach and social supports, and mental health services, to increase access for our priority populations, influence population health outcomes, and strive for organizational excellence. They include the Acute Respite Care (ARC) program, The Rotary Club of Toronto Health Bus, Supporting Our Youth, Rainbow Health Ontario, Women In Need ‘Klinik’ (WINK) and Health Access St. James Town.

Accredited with Exemplary Standing by Accreditation Canada, we are funded by the Ministry of Health and Long-Term Care, Toronto Central LHIN, Immigration, Refugees and Citizenship Canada, Ministry of Children, Community, and Social Services, City of Toronto and many generous companies, groups and individual donors.

 about the role

In this role, the Youth Resource Worker (YRW) will work primarily with African, Caribbean, Black LGBT2SQ youth providing case management support to promote health and wellbeing. The YRW will collaborate with LGBT2SQ youth in a process that focuses on setting and achieving personal goals. The YRW will also plan and facilitate group programming.

day to day responsibilities

  • Conducting client intake and orientation
  • Case management
  • Outreach
  • Group facilitation

to thrive in this role, you’ll need:


  • Post secondary education in health/social services or at least 3 years work experience providing case management to youth from communities that experience systemic marginalization/ oppression or an equivalent blend
  • Certificate from recognized educational institution on case management is an asset
  • Experience working with African, Caribbean, Black LGBT2SQ communities and a strong understanding of the interface between anti-Black racism and health; and resources in the sector
  • Experience and demonstrated understanding of working within an anti-racist/anti-oppression framework
  • Experience providing case management services including assessment, goal setting, developing, and evaluating outcomes of care plans, and facilitating transitions
  • Experience with group facilitation including program planning, facilitation, and evaluation
  • Experience using Electronic Medical Records system, Accuro preferred

knowledge, skills and abilities:

  • Strong assessment, care planning, engagement, and crisis intervention skills
  • Demonstrated skills and experience working in a community setting with people living in marginalized conditions, and with people experiencing mental health and addictions challenges and needs (i.e. newcomers, immigrants, youth, queer and trans, people living in isolation and in poverty.)
  • Must be client focused with excellent problem-solving skills with the ability to deal effectively with crisis and conflict,
  • Ability to work from a trauma-informed approach
  • Excellent communication skills and ability to adapt communication style to work effectively with colleagues, partner agencies and clients
  • Knowledge of and ability to develop relationships with community resources and agencies that would be beneficial for our client population
  • Ability to work both collaboratively in an interdisciplinary framework and independently
  • Developed time management and prioritization skills

conditions of employment

  • Employment is contingent upon the successful completion of a Police Records Check and Vulnerable Sector Check.
  • Understand and maintain compliance with the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions

  • The regular hours of this position are Monday to Friday, from 10am – 6pm. There may be work on evenings and weekends.

We offer competitive compensation and benefits, including participation in the Healthcare of Ontario Pension Plan (HOOPP) and professional development.

to apply: Please forward a cover letter and resume quoting Job ID # SOY 21-0608  to by June 21, 2021.


Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                         KIND.                         REAL.                         OPEN.                         WE CARE.

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