Counselling Services

A Safe Environment

Our goal is to offer high-quality, confidential mental health services in a non-judgmental and welcoming environment. Mental Health Counsellors are respectful and sensitive to your issues. Information about your health, including private discussions with your healthcare provider is kept in the strictest confidence. For more information, view Sherbourne’s privacy policy or contact

LGBTQ Health Team

Sherbourne is committed to providing (free) specialized mental health counselling services and groups that empower LGBTQ (lesbian, gay, bisexual, trans* and queer/questioning, 2 spirit) people – individuals over 18 years of age, couples, families and parents – to live healthier, happier Queer-positive lives. We provide a range of services – free of charge – to those who have trouble accessing quality care due to poverty, gender identity, homophobia/biphobia/transphobia, racism/xenophobia, substance use and social isolation.

Our Mental Health counsellors have an in-depth understanding of the issues and life difficulties faced by LGBTQ people. Many of our counsellors also identify as LGBTQ and all providers are LGBTQ positive.

We can support/help you with issues such as:

  • Stress and anxiety
  • Sadness, grief and isolation
  • Depression, motivation and anger
  • Substance use and body image
  • Sexuality, self-esteem and relationships
  • Gender identity and Transition Related Surgeries (assessments)
  • Connection and referrals to other LGBTQ relevant services and programs

Newcomer Health Team

Sherbourne provides free mental health programs, support groups and workshops that cater to the specific needs of those who have recently immigrated to Canada.

The Newcomer Health Team provides partnership, collaboration and outreach to St. James Town Community Centre. Some of our mental health services are available through this centre. For more information, please visit:

If you are new to Canada, we offer many programs to help you cope with difficult circumstances and any stress you may experience as a result of settling in a new country. Our team of mental health counsellors is highly trained in social work, psychotherapy and counselling education. They have experience working with many clients like you – new Canadians – who have suffered the trauma of war, displacement, PTSD, racism, xenophobia, immigration, poverty, homophobia/biphobia/transphobia and other stressful events.

Through one-on-one and group counselling you may find the support and hope you need to build a healthy and balanced life for yourself and your family/supports. Workshops and groups provide more opportunities for you to build a support network, share cultural experiences and learn new coping skills.

We can support/help you with issues such as:

  • Childhood and adult experience of abuse/violence
  • Trauma and issues relating to the affects of war, poverty and racism
  • Anxiety, depression, sadness and anger
  • Relationship difficulties and couples counselling
  • Stress reduction programs
  • Culturally specific issues faced by newcomers
  • Advocacy services and links to community resources

Urban Health Team

While all members of our community are welcome, we focus on providing care to those community members who are homeless or under-housed (living in precarious housing situations like couch surfing, crashing with friends).

We offer free confidential, counselling services in a non-judgmental environment.

We offer solution-focused supportive appointments. Each appointment is 55 minutes in length.

We can support/help you with issues such as:

  • Stress, depression & anxiety
  • Substance use
  • Self-esteem and relationships
  • Gender identity
  • Transition-Related Surgery Assessments
  • Referrals to other services

Contact Us

For more information call our mental health intake line at 416-324-4109.

Languages served

It is important that you inform the intake counsellor of your language needs when you call 416-324-4109 to make an appointment.

As of May 1, 2017 our Mental Health Team can be provide services in: Bengali, English, Farsi, Hungarian, Hindi, Spanish and Urdu.


Services are free-of-charge for individuals who cannot afford to obtain mental health counselling services elsewhere. Groups and workshops are free, unless otherwise stated.


Sherbourne Health is not equipped as a crisis response unit. If you are in crisis, you can call one of the following 24-hour crisis lines:

  • Gerstein Centre: (416) 929-5200
  • Distress Centre: (416) 408-4357
  • Assaulted Women’s Helpline: (416) 863-0511
  • Victim Services: (416) 808-7066
  • Toronto Rape Crisis Centre: (416) 597-8808
  • LGBT Youthline: 1-800-268-9688
  • Trans Lifeline: 1-877-330-6366
  • Ontario Mental Health Helpline: 1-866-531-2600
  • Ontario Drug & Alcohol Helpline: 1-800-565-8603
  • Ontario Problem Gambling Helpline: 1-888-230-3505
  • 911 or your nearest Hospital Emergency unit

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