Primary & Family Health Care

  • When you first register as a Sherbourne client, you will be assigned to a primary healthcare provider, which may be a doctor or nurse practitioner.

    For more information about becoming a new client at Sherbourne, CLICK HERE.

    What is a Family Health Team?

    A Family Health Team is an approach to primary health care that brings together different health care providers to coordinate your care. Our Family Health Team consists of doctors, nurses, nurse practitioners, social workers, dietitians, and other health care professionals who work collaboratively, each using their experience and skills to provide care.

    We focus on providing care for the Mid-East Toronto neighbourhood, homeless and under-housed people, LGBTQ community and newcomers to Canada. Our Family Health Team offers a variety of health programs and services, ranging from advice and guidance on living healthier to avoid illness, to foot care, overdose prevention and managing a chronic disease.

    Please note that Sherbourne Health is not a walk-in clinic. You must be a registered client to receive medical services.

    Our Family Health Team

    Our Family Health Team specializes in three areas of health to address clients’ diverse and complex needs:

    Some of the services that we provide include:

    • Preventative health care including routine physicals, vaccinations and screening for disease
    • Diagnoses, treatment and monitoring of temporary and chronic illness
    • Diabetes education and management
    • Foot care
    • Smoking cessation
    • Overdose prevention and distribution of Naloxone kits
    • Transition-related care, including surgical assessments and referrals for transition-related surgeries (TRS) and post-surgical care
  • Quick Links

See a Doctor / Family Health Team *For registered clients only*

Make an Appointment

If you are a registered client of Sherbourne and would like to see a healthcare provider, you must first contact us to schedule an appointment.

Contact Us Today

Hours and Drop-In Times for Registered Clients

Regular Clinic Hours

Clinic hours vary depending on the client’s specific needs. To view the clinic hours for each Family Health Team, click here.

Saturday ‘Walk-In Only’ (W.I.O.) Clinic

This clinic is strictly for walk-ins, and for registered clients only of Sherbourne’s Family Health Team.


Every Saturday from 9 am-12:20 pm

First come, first served – space is limited so arrive early!  Note that clients must arrive before 12:20 pm in order to be seen.


  • Staffed by a physician, nurse and medical secretary
  • Emergency, urgent, serious, pressing/acute matters only – e.g., Fever, chest pain, breathing problem, serious injury, ill child
  • No routine prescriptions or narcotics
  • No forms, physical exams, footcare or nada

Drop-In Clinic Hours

We also offer Drop-In Clinic hours (no appointment required) for registered clients only for the following services:

  • Urban Family Health Team: Tuesday afternoons, Friday mornings and Saturday mornings
    NOTE: Drop-in hours vary depending on your healthcare provider. Please contact our main reception for your specific healthcare provider’s hours.
  • Newcomer Health Team: Monday afternoons from 1-3 pm and Friday mornings from 9-11 am
  • Women In Need ‘Klinik’ (WINK): Wednesday mornings starting at 9 am

New Clients

If you are not currently a registered client at Sherbourne Health and would like to be, please see the process below to be connected to our Family Health Team.

Please note the following:

  • Due to the high volume of incoming calls, it may take 1-2 weeks to receive a callback. 
  • There is a large demand for this service and a very limited number of spots available per month, so calling in does not guarantee that you will become a registered client. Registration is determined on a case-by-case basis with a Client Resource Worker/Newcomer Connector, and prospective clients must meet specific criteria. If you are not taken up as a registered client in the month you call in, our team will try to connect you with another agency, or you may call again in the next month (although a spot is still not guaranteed).
  • If all criteria is met and there is capacity, the application process can take up to 4 weeks to confirm an outcome/client registration.
  • For care within our LGBT2SQ Health Team – NOTE: Our LGBT2SQ Health Team is not currently taking any new clients. Please check back in June 2021 for updates on this status.
    If you are interested in becoming a client, you must:
    1) Live in the City of Toronto (your postal code must start with the letter M) and
    2) Not currently have a family doctor/primary care provider
    If you meet these requirements, call our main reception on the first Wednesday of the month at 9 am. Provide your name and phone number to the receptionist and explain your request to be connected with our LGBTQ family health team for care. A client resource worker will call you back for an intake phone consultation to discuss your needs.
    *Note: the callback list is generated on a first come, first served basis, so we recommend you call in or visit at 9 am sharp on the Wednesday to ensure your place in line.
  • For care within our Urban Health Team:
    You must first book an appointment with a Client Resource Worker for an intake interview, and together you will complete the application for care. Contact our Medical Secretaries at Reception to schedule an appointment.
  • For care within our Newcomer Health Team:
    You must first book an appointment with the Newcomer Connector for an intake interview, and together you will complete the application for care. Contact our Medical Secretaries at Reception to schedule an appointment.
  • The Newcomer Health Team also provides primary care, diabetes care and mental health services through weekly clinics at The St. James Town Community Corner for residents of St. James Town. To access these services, please call Health Access St. James Town Intake staff at 416-964-6657.

For questions or to receive updates to this process, please contact our medical secretaries at reception.