Primary & Family Health Care

Please note: Our Family Health Team (LGBT2SQ Communities, Immigrant, Refugee and Newcomer Communities and Urban Communities are currently not accepting new clients. Please check back in September 2022 for updates.  

What is a Family Health Team?

A Family Health Team is an approach to primary health care that brings together different health care providers to coordinate your care. Our Family Health Team consists of doctors, nurses, nurse practitioners, social workers, dietitians, and other health care professionals who work collaboratively, each using their experience and skills to provide care.

We focus on providing care for the Mid-East Toronto neighbourhood, homeless and under-housed people, LGBTQ community and newcomers to Canada. Our Family Health Team offers a variety of health programs and services, ranging from advice and guidance on living healthier to avoid illness, to foot care, overdose prevention and managing a chronic disease.

Please note that Sherbourne Health is not a walk-in clinic. You must be a registered client to receive medical services.

Our Family Health Team

Our Family Health Team specializes in three areas of health to address clients’ diverse and complex needs:

Some of the services that we provide include:

  • Preventative health care including routine physicals, vaccinations and screening for disease
  • Diagnoses, treatment and monitoring of temporary and chronic illness
  • Diabetes education and management
  • Foot care
  • Smoking cessation
  • Overdose prevention and distribution of Naloxone kits
  • Transition-related care, including surgical assessments and referrals for transition-related surgeries (TRS) and post-surgical care

See a Doctor / Family Health Team *For registered clients only*

Make an Appointment

If you are a registered client of Sherbourne and would like to see a healthcare provider, you must first contact us to schedule an appointment.

Contact Us Today

Hours and Drop-In Times for Registered Clients

Regular Centre Hours

Clinic hours vary depending on the client’s specific needs.

  • Monday, Tuesday, Wednesday: 9 a.m. – 8 p.m.
  • Thursday: 9 a.m.-1 p.m. & 4-8 p.m.
  • Friday: 9 a.m. -5 p.m.

Saturday ‘Walk-In Only’ (W.I.O.) Clinic

This clinic is strictly for walk-ins, and for registered clients only of Sherbourne’s Family Health Team. Hours are 9 a.m. – 1 p.m., with the last appointment offered at 12 noon.

First come, first served – space is limited so arrive early!  Note that clients must arrive before 12:00 p.m. in order to be seen.


  • Staffed by a physician, nurse and medical secretary
  • Emergency, urgent, serious, pressing/acute matters only – e.g., Fever, chest pain, breathing problem, serious injury, ill child
  • No routine prescriptions or narcotics
  • No forms, physical exams, footcare or nada

Drop-In Clinic Hours

We also offer Drop-In Clinic hours (no appointment required) for registered clients only for the following services:

  • Urban Family Health Team: Tuesday afternoons, Friday mornings and Saturday mornings
    NOTE: Drop-in hours vary depending on your healthcare provider. Please contact our main reception for your specific healthcare provider’s hours.
  • Newcomer Health Team: Monday afternoons from 1-3 pm and Friday mornings from 9-11 am
  • Women In Need ‘Klinik’ (WINK): Wednesday mornings starting at 9 am

New Clients

Please note: Our LGBT2SQ Family Health Team, Newcomer Health Team and Urban Health Team are not currently taking new clients. Please check back in September for updates.


Please note the following:

If you are interested in becoming a client, you must:

  1. Live in the City of Toronto (your postal code must start with the letter M) and
  2. Not currently have a family doctor/primary care provider
    If you meet these requirements, please check our website again in September 2021 for updates about taking new clients.

For questions or to receive updates to this process, please contact our medical secretaries at reception.