Hepatitis C Outreach Worker

job title: Hepatitis C Outreach Worker

job ID #: IHS HCOW 23-0314

department: Mental Health and Harm Reduction

reports to: Manager, Mental Health and Harm Reduction

salary range: CS2 $21.68 to $29.91 per hour

status: Full Time, Permanent

hours:  37.5 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups, and individuals.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • Up to four weeks of vacation per year (to start).
  • Up to four personal days per year.
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Up to six fully paid professional development days per year – related to position/responsibilities.

about the role:

Working closely with the multidisciplinary and administrative team, the Hepatitis C Outreach Worker will offer Hep C and Harm Reduction education, POC Hep C testing, and client engagement in designated outreach locations to members of the community living with/at-risk of acquiring Hepatitis C. The Hep C outreach worker works within a harm reduction/trauma informed care framework and understands the impact of the broad determinants of health on people’s ability to attend to their health and well-being. The Hep C outreach worker will work to connect eligible clients to Hepatitis C care and provide on ongoing to support through the course of treatment in order to keep clients engaged and supporting them in achieving health goals.

scope of the mandate:

The Hep C Outreach Worker is responsible for providing the following services:

  • Regularly attends Hep C outreach sites to offer education, informal support, harm reduction services, and POC testing to people living with/at risk of acquiring Hep C.
  • Provides practical supports to clients to attend Hep C treatment groups, health care appointments, and to support other system navigation needs
  • Engage community partners to provide program information about Community Hepatitis C treatment modle, Hep C transmission and prevention, and Harm Reduction.

Day to day responsibilities:

  • Conduct outreach to clients both onsite and in the community to connect clients to the Hepatitis C program for testing and treatment.
  • Provide support services to clients in accessing care for Hepatitis C and other social or community service.
  • Work with the Hepatitis C team to coordinate Hepatitis C-related support groups for clients.
  • Support Hepatitis C clients along all phases of the Hep C care continuum (including general support, wellness checks, light case management, client advocacy and navigation, and 1:1 support) .
  • Work with the multi-disciplinary team to support harm reduction programming at Sherbourne.
  • Coordinate, design, and deliver education and training sessions.

Additional duties:

  •  Participates in the development of policies and strategies that assist clients and communities to address the broad determinants of health.
  • Actively participates on SH committees and working groups.
  • Identifies gaps in services or problems in service delivery and collaborates with team members, community partner organizations, and client groups to promote new or improved services.
  • Participates in the implementation and evaluation of the Hepatitis C program and standards of practice for service delivery
  • Attends organizational and community networks and committees to work on issues that are relevant to the Hepatitis C program and its clients
  • Participates actively in the training of new staff and students from all disciplines within the Hepatitis C program.
  • Maintains up to date knowledge of new approaches, social policies and relevant legislation through active professional development and study.
  • Participates in training/professional development at SH and externally to ensure competence and best practices.

Administrative Duties

  •  Ensures that required documentation is available on the client’s health record in a timely manner that meets professional standards of practice and organizational documentation policy.
  • Performs administrative tasks as related to the position, such as time planning, documentation, report preparation and other duties, as required
  • Collects and records required client data for statistical reporting and analysis as needed
  • Participates in regular program review with a continuous quality improvement focus

To thrive in this role, you’ll need


  • Degree or diploma in health or social services or relevant discipline
  • At least 2 years of experience working in a community setting, is required or an equivalent blend.
  • Thorough knowledge and experience of Hepatitis C, harm reduction, and peer support models.
  • Strong knowledge of issues affecting marginalized communities.
  • Experience working with diverse agencies and working successfully in partnership with these agencies.
  • Thorough knowledge and understanding of the local health and social service sector, government programs and current legislation that may affect clients.
  • Demonstrated ability to work under pressure, to anticipate potential problems/conflicts and take appropriate actions and to meet deadlines.
  • Excellent interpersonal, presentation, and communication skills.
  • Demonstrated ability to work independently and as a team member within an evolving role in a multi-disciplinary environment.
  • Excellent advocacy and negotiation skills.
  • Strong commitment to health promotion, community development and adult education.
  • Excellent knowledge of MS computer applications and other office related software.
  • Ability to work some evening and/or weekend shifts.
  • Must be able to work in a variety of social and physical settings.
  • Ability to work in a language in addition to English is a definite asset.

conditions of employment:

  •  Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

working conditions:

  • This position requires work during usual business hours in an office environment as well as community locations.
  • There is occasional work during evenings and weekends to meet program needs or for special events.

To apply:

Please forward a cover letter and resume quoting Job ID # IHS HCOW 23-0314 to myjob@sherbourne.on.ca by 5:00 pm on   March 28,2023.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                   KIND.                     REAL.                      OPEN.               WE CARE