Jump to Content

Acute Respite Care (ARC) Program

Sherbourne’s Acute Respite Care (ARC) Program is a short-term health care unit offering 24/7 care for individuals ages 16 and older who are experiencing homelessness, under-housed and/or socially isolated who need a safe place to recuperate from an acute medical condition, illness, injury or surgery.

ARC offers a comfortable, supportive environment for clients to rest and recover. It is an inclusive space that welcomes all people of diverse social, cultural and gender identities.


Please note the following regarding the client intake process:

  • Submitting a referral does not guarantee a client’s stay at ARC, and will be determined on a case-by-case basis while considering current capacity and urgent care needs.
  • All referrals are managed by the Intake Nurse. Requests are responded as quickly as possible, please expect an average turnaround time of 1-2 weeks from the date of initial submission to process referrals and confirm a client’s stay at ARC.
  • Referral requests can be made by calling 416-324-4108
Front desk attendant wears a mask and glasses and is speaking with a person who stands at the desk

An Interdisciplinary Team

Health care is provided by a interdisciplinary team including consulting Physicians, a Nurse Practitioner, Registered Nurses, Community Health Workers, a Case Manager, Intake and Admissions Nurse, and a Unit Coordinator. ARC operates seven days a week, 24 hours per day, providing recuperative and holistic health care to people who are expected to recover in a short period of time from a medical condition and do not need hospital care.


Transition-Related Care

In 2016, ARC opened a space devoted to transition-related care, as part of Sherbourne’s trans health expansion initiative. This expansion includes four additional beds to support individuals recovering from transition-related surgery (TRS). For more information on our other trans health programs, visit our Trans Health Care page.


For questions and more information, call (416) 324-4108.
To submit a referral, fax a completed referral form to (416) 324-4258

Program Information & Referrals

ARC augments existing health care available through hospital and community sites within the Toronto Central LHIN catchment area. Our intent is to enhance the recuperative or recovery options for people who are experiencing homelessness or under-housed, with a focus on individuals with health issues requiring short-term stays. ARC is not intended to replace other needed forms of health care such as emergency or urgent assessment, crisis, mental health or addiction services.

For Health Care Providers:

The Acute Respite Care Unit now accepts e-referrals! Please check out our listing on the Ocean Healthmap. If you don’t have Ocean, consider signing up using this link. We also accept fax referrals via fax at 416-324-4258, using our referral form (PDF).

If this is your first time submitting a referral to the ARC program or if you have any questions about the referral process (i.e. questions about the form, wait times, or eligibility), please email us at arc-referral@sherbourne.on.ca.

For Clients:

At this time we only accept referrals from care providers. If you are a client that would like to be referred to our program, please contact your primary care provider or care coordinator about sending a referral on your behalf. If do not have a care provider, please email us at arc-referral@sherbourne.on.ca.

Questions? Contact us.