Prepare for Your Visit

  • As a client or visitor to Sherbourne, it’s important to be aware of certain processes and policies to ensure you come prepared in advance of your visit.

    Existing Clients

    Bring your OHIP card

    If you are an existing client looking to see a healthcare provider and you have a valid OHIP card, it is important to bring it with you for every appointment.  However, if you do not have an OHIP card, you can still receive Sherbourne services free of charge.  Our client resource workers can help you to get an OHIP card if you are eligible. Contact our Medical Secretaries at Main Reception for more information.

    Arrive on time for your appointment

    Please arrive a few minutes before your scheduled appointment and check in at the reception desk on the floor of where your appointment will take place. You may also use the self check-in kiosks on the first and second floors to notify staff that you have arrived for your appointment.

    We make every effort to keep on time with clients’ scheduled appointments. In some cases, however, you may be asked to wait due to unforeseen circumstances. We appreciate your patience during this time.

    New Clients

    See a Doctor or a Family Health Team Member

    If you are not currently a registered client at Sherbourne and would like to be, visit our Primary & Family Health Care page to learn how to be connected to care.

    All Visitors

    Join our community groups and drop-ins

    If you are looking to participate in our community support groups or drop-ins, please note that some groups are reserved for existing Sherbourne clients and advanced registration may be required. However, we also offer drop-in groups that are open to all members of the public. To find out more, please visit our Groups & Drop-Ins page.

    Scent Policy

    Sherbourne is committed to providing a scent-free environment. We ask all visitors to refrain from wearing and or using such products while on site.

    • Why?

    Some people with asthma, allergies and sensitivities are affected by scented products. There are up to 500 chemicals in one perfume, and some are known respiratory irritants.

    • What Does Scent-Free Mean?

    Scent refers to the smells or odours from cosmetics such as lotions, perfumes and shampoos or other products like air fresheners, cleaners, etc. Products marked “fragrance-free” or “unscented” are safest.

    Thank you for helping us keep Sherbourne a scent-free environment.


    View Frequently Asked Questions (FAQs) about Sherbourne Health.