• Your feedback helps us improve the quality of our programs and services. We welcome your compliments, complaints, and suggestions.

    Feedback about the website
    To request a change or update, please fill out the Website Change Request form.

    Feedback about your care
    Do you have a doctor or nurse practitioner at Sherbourne? Our Primary Care Teams (Urban Health, LGBT2SQ and Newcomer) are continuously striving to improve your experiences of primary care at Sherbourne. Please click here to take our short online survey to let us know how we are doing.  (Note: this survey is anonymous and all responses are kept confidential).

    Feedback about programs or services
    If there’s something you’d like to tell us about your experience as a Sherbourne client, you can speak with a member of staff or download and fill in a Feedback Form. Forms are available at any Reception desk in English, Spanish, Tamil and Hungarian.

    Forms can be dropped in the Suggestion Boxes throughout the Centre, or emailed to

    For more information about how we treat your feedback, you can read our full Client Comments and Complaints Policy and Procedures.

    Whistleblower Policy

    A whistleblower policy is a good governance measure adopted by many charities and public sector organizations. The purpose is to encourage current and former board members, employees, providers, students, volunteers, vendors, contractors and partner organizations to report credible information about illegal practices or violations of adopted organization policies, including with respect to issues of honesty and integrity, conflicts of interest and of questionable financial or operational matters.  The policy protects whistleblowers from reprisal and provides a mechanism for communicating such concerns and for receiving and investigating complaints.

    View Sherbourne’s Whistleblower Policy.

    The policy was revised by Sherbourne’s Board of Directors in March 2020.

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