Clinical Educator (Trans and Non-binary Health)

internal/external posting

job title: Clinical Educator (Trans and Non-binary Health)

job ID #: RHO CE 23-0310

department: Rainbow Health Ontario

reports to: Senior Program Manager, Rainbow Health Ontario

salary range: CS4 $31.64 to $39.26

status: Full Time, Permanent

hours: 37.5 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.   Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada.  We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

Rainbow Health Ontario (RHO) is a province—wide program of Sherbourne. RHO creates opportunities for the health care system to better serve LGBT2SQ communities. We achieve this through four main approaches: supporting practice and organizational change, influencing public policy, catalyzing research, and providing information and consultation.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • Four weeks of vacation per year (to start).
  • Four personal days per year.
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Six fully paid professional development days per year – related to position/responsibilities.


about the role:

The Clinical Educator facilitates face-to-face and online trainings in alignment with RHO’s clinical competency and cultural safety framework. The Clinical Educator facilitates trainings alone or with other clinicians (physicians, nurse practitioners, etc.) as needed. The Clinical Educator coordinates registration for all trans health competencies courses.

The Clinical Educator develops and updates 2SLGBTQ learning materials, course content, and clinical resources and participates in the development of self-directed online learning modules with a focus on trans and non-binary health.

The Clinical Educator works closely with the Clinical System Navigator to support health care providers in the development of their 2SLGBTQ cultural and clinical competencies with a focus on trans and non-binary health.

The Clinical Educator will also provide consultations, resources, and a range of other forms of support to health care and social services organizations in order to foster the development of knowledge, skills, and confidence in serving 2SLGBTQ populations.

The Clinical Educator will remain knowledgeable about current research and clinical/community practices with a focus on gender diversity and trans populations, and about developments in adult learning. They will work closely with Rainbow Health Ontario’s education team.

The Clinical Educator will obtain and maintain course certification for continuing education credits from the appropriate colleges as needed.

scope and mandate:

Reporting to Rainbow Health Ontario’s Senior Program Manager, the Clinical Educator will be an educational resource to multiple stakeholders – including Sherbourne’s own providers – and will manage multiple projects; work both independently and as part of the Rainbow Health Ontario team and will work collaboratively with external organizations. They will remain knowledgeable about current research, clinical/community practices, and emerging issues in relation to both Ontario’s 2SLGBTQ populations, and adult learning. They will use this knowledge to develop face to face learning opportunities, co-create learning materials, contribute to the development of online learning activities, and facilitate face to face, and online training. They will also support providers and organizations in skills development and change initiatives to improve access to competent care for 2SLGBTQ populations.

day to day responsibilities:

     Curriculum Development and Facilitation  

  • Facilitates a minimum of 24 face to face and/or online learning opportunities for new and established health and social care providers per fiscal year.
  • Ensures all learning initiatives are aligned with current standards of care, protocols, regulations, and the formal and informal literature to provide credible evidence-based workshops and other learning activities.
  • Develops and maintains materials for face-to-face or virtual learning activities that meet the needs of multiple stakeholders including health and social service practitioners, organizations, policy analysts, community groups, etc. Engages subject matter experts and end users as appropriate.
  • Participates in the development of online self-directed learning modules.
  • Coordinates registration for all learners in the trans health stream.
  • Ensures that knowledge and skills development initiatives are promoted and directed to qualified health care practitioners across Ontario on the provision of safe and competent care for trans and non-binary communities.
  • Develops relationships and works with additional co-facilitators, e.g clinicians, community experts to ensure appropriate delivery and content of workshops and other learning activities and resources.
  • Obtains and maintains course accreditation for continuing education credits with appropriate colleges as needed.

     Supporting clinical and organizational change

  • Participates in working groups and quality improvement initiatives led by external agencies that address 2SLGBTQ populations’ access to competent care through organizational change.
  • Works with professional colleges, accreditation, and licensing bodies to promote the inclusion of relevant content and standards in curricula and protocols.

    Additional Duties 

  •  Participates in evaluation of learning initiatives.
  • Collaborates with local representatives, community groups and organizations to offer referral and resource information.
  • Maintains records and contributes to reports regarding the completion of planned activities, expenditures.
  • Researches and synthesizes information to create high quality written materials in a variety of styles for websites, newsletters, data bases, media, etc.
  • Participates in the planning of the RHO Conference and other events such as online RHO Symposiums, RHO podcasts, etc.
  • Actively participates in team meetings, Sherbourne activities and on external committees as required.
  • Completes other related duties as requested.

To thrive in this role, you’ll need

education/experience/skills and abilities:

  • At least 4 years’ clinical experience as a regulated professional in a field such as psychotherapy or social work or has demonstrated equivalent work experience in the fields of health care or social services.
  • At least 2 years’ experience facilitating adult education trainings.
  • Experience developing, providing, and coordinating educational workshops/events and creating curriculum materials for health and social service providers.
  • Experience applying adult learning principles in a range of contexts.
  • Ability to help others learn about the health and social issues faced by diverse 2SLGBTQ communities and in particular trans and non-binary communities in Ontario.
  • Demonstrated understanding of equity and inclusion, intersectionality, and the impact of racism, colonization, poverty and ableism in the trans and non-binary communities.
  • Ability to draw from research–based knowledge and lived experience of groups such as trans feminine people, and/or Indigenous and/or racialized people is an asset.
  • Excellent interpersonal skills: verbal and written communication.
  • Ability to motivate, problem-solve and deal with complex issues with sensitivity and respect.
  • Ability to take on multiple responsibilities, meet deadlines and manage tasks and projects with minimal supervision.
  • Demonstrated software skills (MS Office, PowerPoint, Excel).
  • Knowledge of learning management systems (LMS) is an asset.
  • Bilingual in English and French preferred.
  • Valid Driver’s License and ability to drive is required (RHO provides the rental cars, if needed)

conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

  • This position requires working in a fast-paced environment meeting the needs of multiple stakeholders. Time management, multi-tasking, initiative, organization, and prioritizing are essential. Work is mainly performed in an office environment.
  • This position includes traveling throughout the province of Ontario. Occasional work outside of normal working hours may be required, in order to facilitate trainings and meet with clients, vendors and partners. (when pandemic permits – all trainings remain online for the time being).

to apply:

Please forward a cover letter and resume quoting Job ID # RHO CE 23-0310 to by 5:00 pm on March 27, 2023.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                   KIND.                     REAL.                    OPEN.                    WE CARE.