IPC System Navigator

internal/external posting

job title: IPC System Navigator

job ID #: IHS IPCSN 23-0116

department: Integrated Health Services

reports to: Supervisor, Health Bus

salary range: CS3  $27.54 – $34.79

status: Permanent, Full-Time

hours: 30 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups, and individuals.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

 we believe in work-life balance and offer:

  • A competitive salary.
  • Membership in Healthcare of Ontario Pension Plan (HOOPP).
  • Up to four weeks of vacation per year (to start).
  • Up to four personal days per year.
  • An extended healthcare and dental package.
  • Long-term disability insurance.
  • Life insurance.
  • An employee assistance plan.
  • A generous professional development plan: up to $1300 to be used towards learning activities.
  • Up to six fully paid professional development days per year – related to position/responsibilities.

 about the role:

The IPC System Navigator will provide support to clients on the Health Bus and complete follow-up at Sherbourne Health and/or in the community by providing trauma informed case management support to clients.

The IPC System Navigator liaises with multiple stakeholders, including clients, primary care providers, the Acute Respite Care program, and local community organizations to facilitate care coordination and case management.

 Day to day responsibilities:

 Case Management Services

  • Works on the Health Bus with homeless and precariously housed individuals who have mental health and/or substance use issues
  • Follow-up with clients serviced on the Health Bus at Sherbourne Health and in the community
  • Operates the Health Bus on a regular basis, driving the health bus to weekly stops, maintenance appointments, etc.
  • Provides case management support to other drop-in programs at Sherbourne Health that support homeless and/or precariously housed individuals as well as individuals who have mental health and/or substance use issues
  • Assesses client status and service needs
  • Provides crisis intervention, systems navigation, accompaniments with clients and makes appropriate referrals
  • Works closely with the client, members of the IPC team and community partners to develop and/or collaborate on the development of coordinated care plans
  • Provides case management support, utilizing a variety of techniques and approaches that are trauma-informed, strength-based, culturally sensitive and appropriate to client’s needs
  • Attends and arranges case coordination meetings as required
  • Facilitates client referrals for internal or external community services
  • Distributes harm reduction supplies and naloxone as required

Health Promotion, Education and Advocacy

  • Provides appropriate client advocacy services as directed by the client
  • Collaborates and consults with multidisciplinary staff, partnering organizations and broader community to facilitate comprehensive care
  • Participates in outreach activities
  • Engages in evidenced-based practice and ongoing learning
  • Advocates for individual client needs to ensure access to effective care, follow-up and resources from both an individual and systemic level
  • Facilitates knowledge translation by educating colleagues on topics related to client care
  • Initiates and/or participates in systemic advocacy activities directed at achieving health equity by improving the social determinants of health and eliminating stigma

Administrative Duties

  • Contributes to overall policy and program directions
  • Participates in ongoing evaluation of programs and service delivery.
  • Operates within established policies and procedures
  • Maintains accurate client records of client encounters using Accuro EMR
  • Participates in team and organizational meetings, committees, special events, etc.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
  • Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.
  • Other duties as required

To thrive in this role, you’ll need


  • Bachelors’ Degree in Social Work, or other health or social services discipline
  • Minimum of 2 years’ case management experience required
  • 3-5 years’ experience working in the community mental health and harm reduction sectors or an equivalent blend
  • Expertise in providing case management support to individuals who are experiencing or have experienced a complex history of mental health concerns, substance use, and/or homelessness required.
  • Recent experience working in a community setting doing outreach required
  • Experience working in a multi-disciplinary team and collaborating with team on the care of clients.
  • Experience in mental health supports, crisis de-escalation, and safety assessments
  • Demonstrated initiative and experience working independently with minimal supervision.
  • Demonstrated EMR (ideally Accuro) and software skills (MS Teams, PowerPoint, Excel).
  • Valid G-Class Driver’s License and Driving Record in good standing to operate the Health Bus required
  • Current registration with the Ontario College of Social Workers and Social Service Workers is an asset.

skills and abilities:

  • Thorough knowledge and experience of harm reduction, trauma-informed approaches, addictions and mental health and issues affecting homeless or precariously housed individuals
  • Knowledge of criminal justice system, Ontario Works, and the Ontario Disability Support Program
  • Ability to work within an anti-oppression, trauma informed framework; understands and appreciates the diversity of our client, staff population and community
  • Excellent oral and written communication skills; strong computer skills and experiences using database software
  • Ability to carry out duties independently while maintaining accountability to agency

conditions of employment:

  • Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
  • Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

working conditions:

  • Ability to work a fixed schedule and have flexibility to work evenings and weekends.
  • This position will work on site at Sherbourne Health, on the Health Bus, and in the community with clients where needed.

To apply:

Please forward a cover letter and resume quoting Job ID # IHS IPCSN 23-0116 to myjob@sherbourne.on.ca by 5:00 pm on March 15,2023.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD.                  KIND.                   REAL.                   OPEN.                   WE CARE.