About
Sherbourne Health is a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.
We are proud to provide services to people who may have experience barriers to accessing health care. This includes:
- 2SLGBTQ people
- Newcomers to Canada
- People experiencing homelessness
- Those living in the Downtown East Toronto neighbourhood
Through our Family Health Team and Integrated Health Services, we provide primary care. This approach to primary health care brings together different health care providers to coordinate your care. Our Family Health Team consists of doctors, nurses, nurse practitioners, social workers, dietitians, and other health care professionals who work collaboratively, each using their experience and skills to provide care. Our Health Bus extends the reach of care for people experiencing homelessness, making scheduled stops across the Downtown East community. Harm Reduction services and our 24/7 Harm Reduction Supply Cabinet all focus on improving the health and wellbeing of people who use drugs. We are also dedicated to providing one-on-one psychotherapy with highly qualified staff who have expertise in our priority populations to build mental health in our communities.
Sherbourne’s Acute Respite Care program builds on our experience by offering a short-term health care unit offering 24/7 care for individuals ages 16 and older who are experiencing homelessness, under-housed and/or socially isolated who need a safe place to recuperate from an acute medical condition, illness, injury or surgery. ARC offers a comfortable, supportive environment for clients to rest and recover and is an inclusive space that welcomes all people of diverse social, cultural and gender identities.
Another large part of our work includes Community Programs and Capacity Building Initiatives. These programs have been created with a goal of uplifting the health and wellness of individuals and communities and includes a range of options that includes multi-pronged approaches like our Food For Good program tackling food insecurity, all the way to community support groups for chronic health conditions like diabetes. Through both registered and drop-in programs we provide support, resources and access to services that enable wellness.
We are proud to serve our communities and this neighbourhood, and thank our service users, our staff, physicians, board members and volunteers, and donors and supporters for working together to make Sherbourne Health a leader in health care.
A Note from President and CEO Hazelle Palmer
At Sherbourne Health, we strive every day to meet the needs of the people and diverse communities we serve. Our extraordinary team of dedicated and passionate staff and volunteers—the driving force behind many of Sherbourne’s programs and services— ensures the health and wellness of every person who walks through our doors.
It is an exciting time for Sherbourne. We recently launched our 2022-2026 Strategic Plan. This road map will direct our focus and priorities for the next four years, and was guided by extensive, rich consultations with our service users, staff, volunteers, funders and community partners. Our strategic plan works in tandem with our organizational values. Values are what bind us together as an organization. At Sherbourne we look for opportunities for innovation, and our values are like no other organization’s we’ve seen before.
We’re excited about our new strategic plan and its vision for our future. As we take on this next chapter in Sherbourne’s development, we will make every effort to position ourselves for growth as we continually adapt to the needs of our service users, and this fast-changing, vibrant neighbourhood in which we live.
Hazelle Palmer
President & Chief Executive Officer
Our History
Since our inception in 2002, our dedicated staff, board of directors, volunteers and community partners have worked tirelessly to develop programs and services to meet the needs of our communities. Our client base has steadily increased: we now provide primary care services through 100,000 client visits per year.
Since 2007 we have been serving clients through our Family Health Team, which comprises nurses, mental health counsellors, physicians, outreach workers, dietitians, client resource workers, and health promoters.
In June 2022, our Board of Directors approved a new four-year Strategic Plan, a road map that will guide our programming and services until 2026. We report our progress every year with our Annual Report and Annual General Meeting.
To celebrate our 20th anniversary, we’ve compiled some of our greatest achievements over the past two decades. You can read it here.